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Alumni Engagement Manager

Posted by
A Place Called Home
|
Los Angeles, CA
New
|
Published 15 days ago

A Place Called Home has a great opportunity for a passionate and dedicated Alumni Engagement Manager to utilize their skills and implement creative ways to support the mission and vision of the organization while making a difference in the community.


ABOUT US

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.


Our mission is to serve youth and families directly and the optimal way to do that is in person. The majority of our positions require employees to work onsite at our facilities. We will always comply with or exceed government and public health safety mandates. Our priorities and policies to protect the safety and health of our staff and members may require special protocols on our campus and/or may require us to work remotely on a temporary basis. 


Summary

Over its first 28 years of operation, APCH has touched the lives of thousands of young people, and some have stayed in touch, but most have not. The APCH Alumni Program is being launched with the intention of keeping APCH members engaged with the agency and our community once they’ve aged out of the program. In addition, the Alumni Program intends to cultivate ongoing relationships with past and future alumni, so as they make their way into the world, develop professions and find opportunities to make a positive difference, they will include APCH and participate in a culture of reciprocity. Alumni will be welcome to assist the agency in fulfilling its mission and making an impact on the South LA community as well as wherever alumni have established their lives. The program will also serve to facilitate meaningful shared experiences among our former members, while strengthening the APCH community.

The Alumni Engagement Manager is responsible for the implementation of all strategic goals and bringing direction and momentum in the establishment of this new program. The Alumni Engagement Manager will build a robust outreach network and develop and grow alumni membership to foster, coordinate, promote, maintain and evaluate all initiatives produced by the alumni program. This person is a visionary who brings a sense of excitement and resourcefulness to their work, while taking creative initiative to execute their plans and ideas. While employing an open style of communication and collaboration, the ideal candidate will have an entrepreneurial self-starter attitude and strong relationship skills to build and maintain high quality, long term relationships with former members and other stakeholders in the community. The Alumni Engagement Manager will represent A Place Called Home in the community and serve as an ambassador for the agency.

Under the direction of the Membership & Parent Services Sr. Manager, the Alumni Manager will be the primary liaison with former members as well as current members who are aging out, to cultivate partnerships and create programs which align with ACPH’s overall strategy.

        

Essential duties and Responsibilities:

  • Oversee alumni relations reporting, data tracking and budgets
  • Collaborate with Membership Department colleagues to build a network of past members
  • Ensure accurate and complete alumni database records are maintained via agency database apricot 360; capturing contact, biographical and career information of alumni via surveys, social media, and other outreach
  • Collaborate with the Director of Data and Analytics to develop and analyze useful data regarding alumni
  • Collaborate with the Teen and Young Adults, Membership and Communications departments to establish and leverage APCH Alumni Social Media hubs for alumni outreach regular communications 
  • Create and lead outreach campaigns for Alumni Programs, working closely with the Teen and Young Adults and Membership departments
  • Provide opportunities for alumni to connect and advance through peer networking, mentorship, job opportunities, and Fundraising 

  • Design and drive programming efforts to engage current members and alumni in virtual and/or in-person events such as alumni panels, mixers, career exploratory chats, etc.
  • Design, plan, and implement special events and programs that will cultivate, promote and enhance alumni engagement
  • Partner with the Teen and Young Adults department to prepare members to develop good communication habits and stay in touch as they transition out of High School programming
  • Partner with the Teen and Young Adults and Membership staff in promoting resources, events, and activities for alumni

Other Non-Essential Responsibilities

  • Assist with the supervision of members during program hours, special events and field trips on an as-needed basis
  • Serve as a mentor and role model for members
  • Attend all required program meetings and events
  • Perform other tasks as assigned


Qualifications

The ideal Alumni Engagement Manager will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Alumni Engagement Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As an Alumni Engagement Manager the candidate will also be expected to excel in the five Management competencies of: motivating others, communication, managing systems, leadership, work quality and innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.


Technical and Performance Skills 

  • Excellent Communication Skills        
  • Exceptional interpersonal skills
  • Professionalism
  • Customer Service      
  • Time Management
  • Ability to Multitask      
  • Mission-Driven           
  • Dedicated to excellence
  • Detail-Oriented           
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Networking & relationship building skills
  • Experience maintaining databases
  • Bilingual (Spanish/English) Preferred


Education/Training/Experience 

  • Bachelor of Arts or equivalent experience 
  • 3-5 years of related experience
  • Proven experience in alumni relations and knowledge of best practices for conducting alumni programs
  • Proven experience in planning and executing projects, events, and programs
  • Knowledge of how to leverage social media to reach a wide audience

Additional Information 

  • Able to work well with diverse populations of employees and clients
  • Able to work some evenings and/or weekends for department and/or agency events
  • Solution-oriented team player who both promotes and practices a growth mindset
  • Provides exemplary customer service and welcoming hospitality


A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


Please let us know if you are an APCH Alumnus

Background screening required

A Place Called Home has a great opportunity for a passionate and dedicated Alumni Engagement Manager to utilize their skills and implement creative ways to support the mission and vision of the organization while making a difference in…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    High School Diploma Required

Salary

USD 49,000 - USD 58,000

Benefits

Our commitment to our staff wellness, development and experience:

A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication. We don’t just talk the talk but we walk the walk. Below are just some ways in which we support our staff:

Health and Wellness

  • HMO & PPO Medical and Dental Plans with APCH covering the majority of the group costs
  • 25K Basic & Accidental Life Insurance-no cost to the employee
  • FSA, DFSA and Supplemental Insurance to support your out of pocket costs
  • 401K Retirement Plan with employer match
  • Generous Time-off: Paid winter break, 2 wellness days, 13 holidays, 2 weeks+ vacation, 88 hours for sick days, Incentive time off opportunities
  • Assistance and funds for emergencies
  • Employee Assistance program to support your work life balance

Professional Development

  • Gallup's Strengths Assessment for all employees
  • Quarterly Employee Training
  • Specialized Manager Training
  • Leadership Training through our Leaders In Training Program (LIT)
  • Professional development support and financial assistance
  • CPR & First Aid Training certification

Collaboration 

  • Employee Engagement Committees: employee recognition, new hire experience, supporting community organizations, creating fun staff events, justice, equity, diversity & inclusion and wellness.
  • Monthly Employee Acknowledgment by Colleagues and Supervisors
  • Employee Portal - Staff Communication & Resources available at any time
  • TouchPoint-Monthly all staff meetings

Our commitment to our staff wellness, development and experience:

A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds…

Level of Language Proficiency

Bilingual English/Spanish preferred

Bilingual English/Spanish preferred

Location

Temporarily Remote
Work must be performed in or near Los Angeles, CA
Associated Location
2830 S. Central Ave., Los Angeles, CA 90011, United States

How to Apply

Please click on the link provided to submit your application or you may also visit our website: https://apch.org/who-we-are/job-opportunities/

Please click on the link provided to submit your application or you may also visit our website: https://apch.org/who-we-are/job-opportunities/

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