633 N. St. Clair
This position will provide support and program guidance to site coordinators, course directors, and faculty at trauma education sites around the world. Committee on Trauma (COT) education programs includes, but are not limited to ATLS, DMEP, ASSET, ATOM, BEST, RTTDC and TEAM programs. This individual will coordinate education program activities including order processing, technical assistance, post course reports, course promulgations, and guidance on policies and procedures for all trauma education courses.
This exempt position will report to the Manager, Trauma Education Course Operations in the Division of Trauma.
• Program Site Support: Manage the administrative aspects of education programs within assigned regions. Facilitate course promulgation for sites in their region, managing the application, site visit, and MOU draft process. Provide consultation and support to regions for the management of their faculty and education efforts. Communicate regular updates on promulgations and other educational activities and issue status to Program and Operations Managers to ensure adherence to stated objectives, policies, and timelines. Identify and manage each region/site based on their unique needs and create documentation for instructional use on specific region needs (eg shipping, customs requirements).
• Policy and Strategic Oversite: Provide guidance to education site coordinators on policies and procedures for running trauma education courses and ensure the post-course reports are completed properly. Oversee student and faculty re-verification for all trauma education courses. Provide transition support for sites during policy revisions/new edition launches to ensure CME requirements are met and program quality maintained.
• Customer Service & Committee Support: Provide technical assistance to on-site coordinators and implement troubleshooting measures to resolve technical issues that may arise during the management of the attendee or course data input. Coordinate details including invoicing and receivables, distribution of materials, etc. Represent the COT/ACS at annual exhibits and support the growth of Trauma Education and other COT initiatives by educating attendees about available programs. Support Committees by organizing and managing meetings for revisions and other committee agenda items.
• Quality Operations & Program Development: Support the Program Managers, Trauma Education, in day-to-day operational aspects of the Trauma Education Program. Communicate standard operating procedures and guidelines to trauma site coordinators to ensure quality customer support and CME compliance. Determine areas of noncompliance or inefficiency and help implement solutions for addressing those gaps within deficient course sites. Identify site/region performance gaps and work independently to create training to help manage each regions unique needs unique need via webinar presentations.
• Data Management & Reporting: Assist with all aspects of education program data management, maintenance, and facility/attendee records; collate and develop quarterly reports on region activities. Compile and share data reports as scheduled.
• Other Expectations: Contribute enthusiastically to an environment of continuous performance improvement, team collaboration and service to improve the care of the injured patient, executed in accordance with the ACS Values. Seek and promote areas of integration and alignment with Trauma Programs and across ACS activities. Pursue and welcome opportunities for the evolution of responsibilities and growth in position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.
• Other duties as assigned.
• Bachelor’s Degree from an accredited college or university is required.
• A minimum of two years of professional work experience in similar or related job field is required.
• Must be adept at using all Microsoft Office programs (Outlook, Word, Excel, and PowerPoint) and have the ability to quickly learn other software.
• Excellent communication skills (verbal and written) necessary to effectively interact with all levels of the organization.
• Capable of providing excellent customer service.
• Attention to detail and organizational skills.
• Display a high level of energy and thrive in a fast-paced environment.
• Self-motivated and able to work independently and as a member of a team.
• Ability to plan and prioritize workload and meet deadlines.
• Ability to establish strong working relationships with all division teams and management.
• Experience in Associations, professional services, healthcare, and/or education desired.
Fiscal Management: This position is required to provide staff support to the supervisor in the development of the unit’s annual budget, program or project budget. This position is required to consult with supervisors on a project or program budget status.
Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping and setting up booths. Performs work in a normal office environment with long hours in front of the computer.
Other Necessary Requirements: Evening or weekend duties may be required. Moderate travel (quarterly) for activities such as out of town meetings is required.
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to firstname.lastname@example.org or call (312) 202-5000 and let us know the nature of your request and your contact information.
The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Equal Opportunity Employer of Minorities, Females, Protected Veterans,
and Individuals with Disabilities
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
An Equal Opportunity Employer
Minimum Education Required