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Membership Services Manager (remote within Connecticut)

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Published 9 days ago

Position Title: Membership Services Manager

Start Date: July 1, 2021

Reports to: Executive Director

Location: Remote within the state of Connecticut

Position Status: Exempt / Full Time

We invite applicants to join a dynamic, successful team of six professionals who serve a 90-member association of independent schools in the state of Connecticut. The CAIS staff work from a remote office landscape within Connecticut, however we collaborate as a team and the Membership Services Manager interacts with our school members throughout the day. This is a professional position that is highly engaging with a flexible vacation schedule and a strong benefits package. At CAIS, one of our foremost priorities is to create a work environment that reflects the diversity of the world in which we live and the schools we represent. Our goal is a team where each person can be themselves in a workplace that values diversity, equity, and inclusion.

Position Summary: 

The Membership Services Manager provides support to CAIS member schools and coordinates with other CAIS team members to ensure strong customer service in all of the CAIS membership functions, which includes supporting the CAIS Board, members of Association Commissions, and other CAIS affinity groups. The Manager must have or develop an understanding and knowledge of CAIS's mission and culture.

Based in Connecticut, the CAIS team works in a remote office landscape throughout the state, so the ability to work independently and collaboratively is essential. In addition, the Manager must have exceptional technical competency, including a high degree of fluency in Google Workspace and experience with database management. The Manager should be comfortable learning new digital platform technologies and guiding colleagues in their use as needed. This role is often the “first-stop” for members, so strong interpersonal skills across media platforms is important, as customer service is essential for the role. The Membership Services Manager will necessarily need to develop contacts within the member schools and the Connecticut State Department of Education. 

Duties and Responsibilities:

Database

  • Maintain databases and listservs for all groups, including the back end of the CAIS website

State Compliance and Reporting

  • Serve as liaison between CAIS school nurses and the Department of Health
  • Be knowledgeable of: required sexual harassment prevention training as well as Mandated Reporting; issues involving the DMV that apply to schools; employee fingerprinting guidelines and the required FBI audit.
  • Maintain records required by mandatory lobbying reporting

Support for Commission on Membership and Accreditation

  • Maintain the Accreditation Portal and documents 
  • Communicate with schools
  • Support the Director of Accreditation Services and Visiting Teams

Support for the Board of Trustees

  • Take minutes
  • Maintain Board slate
  • Communicate with Trustees

Support for CAIS member school Administrative Assistants

  • Facilitate the Commission on Heads’ Assistants (CHA)
  • Assist with CHA Annual Conference and other professional development for the commission
  • Provide and serve as a resource for information related to licensing, documentation, reporting, etc.

CAIS Communication

  • Communicate general association business with schools
  • Attend association meetings and communicate key topics to relevant constituents
  • Direct association members and the public to appropriate CAIS resources

Key Qualifications:

  • High emotional intelligence, warmth and sense of humor
  • Ability to work both independently and collaboratively
  • Professionalism, and ability to think creatively and spontaneously
  • Demonstrated interest in supporting schools and educational initiatives
  • Commitment or willingness to foster an equitable and inclusive workplace and community
  • Respect for difference and a recognition that multiple perspectives inform human experience
  • Effective representation of the organization in public situations
  • Ability to handle confidential information and maintain strict confidentiality
  • Familiarity or comfort accessing and managing a range of databases a plus

Required Qualifications:

  • B.A. degree in a related field and a minimum of 3 years relevant experience required
  • A demonstrated understanding of the educational environment in Connecticut
  • Ability to communicate effectively with school professionals
  • Strong technology skills, including Google Workspace and experience with digital communication platforms such as Zoom, as well as social media platforms, websites and portals
  • Ability to think and plan strategically and creatively

Physical Requirements and Work Environment:

  • Occasionally lift up to 30 pounds
  • Work effectively in a remote-office environment and at association events throughout the state
  • Work in a fast-paced and professional environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts
  • Ability to work at a desk and computer for extended periods of time
  • Work in association school environments with frequent contact with educational professionals

CAIS is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related conditions), parental status, national origin, age, physical and mental disability, marital, civil union, or domestic partnership status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

Position Title: Membership Services Manager

Start Date: July 1, 2021

Reports to: Executive Director

Location: Remote within the state of Connecticut

Position Status: Exempt / Full Time

We invite applicants to join a dynamic, successful team of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    July 1, 2021
  • Education
    4-Year Degree Required

Salary

$45,000 - $52,000

Benefits

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance

Location

Remote
Work must be performed in or near Stonington, CT
Associated Location
23 East Main Street, Stonington, CT 06355

How to Apply

This position begins July 1, 2021, is full time and in a remote office landscape within the state of Connecticut. If interested, please email the following documents: a letter expressing your interest; and a 1-2 page resume. Please put your last name in each file name, such as: “LastName_Resume.pdf." Applications will be accepted beginning March 15, 2021; the position will be open until filled.

This position begins July 1, 2021, is full time and in a remote office landscape within the state of Connecticut. If interested, please email the following documents: a letter…

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