433 Jefferson Street
Area/Program Focus: Housing & Financial Services – Oakland only or all Alameda County
Position Summary: The Housing Stabilization Case Manager (HSCM) assists those who are at risk of becoming homeless and/or precariously housed to secure and maintain permanent, stable, affordable housing. The HSCM provides housing-related financial assistance and case management.
Reports to: Housing & Financial Services Program Director
Supervisory Responsibility: This position may be called upon to supervise volunteers.
- Learn Housing & Financial Services program guidelines and procedures; interpret and apply guidelines; organize and prioritize work; perform highly detailed work with accuracy; prepare correspondence and client documentation. Meet with supervisor to go over cases.
- Conduct needs assessments to determine co-occurring issues or underlying factors contributing to housing crisis or insecurity. Gather, record, and evaluate information. Assist clients to identify the resources necessary to secure and sustain housing.
- In collaboration with the client, develop a housing stabilization service plan.
- Provide information and referrals and follow-up with clients as needed.
- Provide case management for six months to one year to ensure housing is stabilized. Case management may be a combination of in-home and office visits.
- When needed and available, consult with Housing Navigator or Housing Locator to provide additional case management and support to clients completing navigation services that need continued support.
- Conduct regularly scheduled follow ups after case closure with housed client to ensure continued stability.
- Maintain accurate client records, including database entries, organize client file. Submit monthly client success stories.
- Maintain confidentiality; exercise objectivity; explain aspects of program to clients; work as part of a team; develop and maintain cooperative working relationships with state and other program-related agencies.
- Represent agency and programs at community events.
- Attend housing trainings and webinars.
- Perform basic arithmetic calculations; and recognize and refer complex eligibility and case management problems.
- May sit on Seasons of Sharing review panel; review and assess applications for rental assistance, furniture assistance, and utility assistance as necessary.
- Perform conflict resolution to disgruntled clients as appropriate; assist and address client issues
- Assist with quarterly case record reviews ensuring that program case files are updated and corrected as needed.
- Receive referrals from various organizations (St. Mary's Center, St Vincent de Paul, City Of Oakland, Red Cross, Season of Sharing, 211, etc.) and work with specific organizations to assist their clients with financial support.
- Performs other duties or functions as assigned.
Culture of Philanthropy:
·A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization’s mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department.
The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values
- A commitment to excellence in everything we do
- A commitment to accreditation as well as performance and quality improvement
- A commitment to outcomes and measured results
- A commitment to innovation and to what is possible
Position Requirements Qualifications/Requirements:
·BA in social work, or related human services field preferred.
·Three or more years providing social services to the homeless or similar high-risk population. Familiarity with housing issues a plus.
- Not required but highly preferred: Native speaker of one of the following languages: Spanish, Chinese, Tagalog, or Vietnamese
·Experience and sensitivity to the needs and issues of a diverse population.
·Ability to establish and maintain trustful, effective working relationships with diverse clientele.
·Excellent oral and written communication skills.
·Basic computer skills: Microsoft Word, Outlook, Excel, and Salesforce expertise.
·Ability to travel locally for meetings and client home visits.
·Current valid California driver’s license and proof of insurance (mileage reimbursed).
- Highly effective leadership; demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results.
- An innovator, capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.
- Understands and values quality improvement; applies managerial and technical skills to measure and improve efficiency and effectiveness and ensure compliance with all regulatory and contractual obligations. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.
- Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results.
- A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.
- Business “literate,” understands financial reports, applies data to assess business effectiveness and efficiency, and acts in a fiscally responsible manner.
- Politically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholders.
·Ability to thrive in a flexible, fast-paced, accredited, and growth oriented environment while maintaining a positive solution oriented approach.
·This position will be internally accountable to the Housing & Financial Services Program Director and the Chief Program Officer.
- This position will be externally accountable to funders and partner agencies.
- Frequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds when stocking supplies or setting up and using office equipment.
- Typically sits, bends, stoops and crouches on a regular basis to use computer equipment, adjust settings on office equipment, or to conduct normal business functions.
- Ability to effectively communicate with clients and to review documents for eligibility.
Minimum Education Required