Application Support Specialist

Job Type

Full Time

Salary

Minimum: $46,741
Maximum: $52,591
Details: $1,797.76-$2,022.76 paid bi weekly

Published

07/11/2018

Start Date

07/30/2018

Application Deadline

07/28/2018

Address

615 Slaters Lane
Alexandria
Virginia
22314
United States

Description

The Application Support Specialist installs, modifies, and makes repairs to hardware and software systems; provides technical assistance and training to system users; answers user inquiries and requests for assistance by phone and in person regarding systems operations; diagnoses system hardware, software, and operator problems; recommends/performs remedial actions to correct problems based on the knowledge of system operation; maintenance on user accounts; sets up regular maintenance schedule and performs or ensures preventative maintenance is performed by users; performs maintenance and repairs of peripheral equipment; helps develop and maintain computer inventory database; performs project assignments; works efficiently with minimal supervision. Holds end user training sessions on applications such as Microsoft Office365, Operating System, corporate e-mail systems, and New Employee Training. Administers telephone services, support, maintains and installs phone equipment; serves as liaison to the telephone service contractors for maintenance services.

 

Education and Experience:

High school diploma or G.E.D. equivalency, college degree preferred and two to four years of experience performing routine to complex computer repairs and installations on personal computers and networks, ISP connectivity, class instruction experience, IBM Notes and Microsoft Office 365 work preferred. Knowledge of network hardware to include; router, UPS devices, patch panels, and concentrators. Working knowledge of configuring broadband routers for home use. Working knowledge of major ISPs (Cox Cable, Comcast Cable, Verizon DSL). Knowledge of IBM Notes and Microsoft Office 365 for Salvation Army use. Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis. Ability to stoop, crawl and climb when necessary.     

 

LICENSES AND CERTIFICATIONS:

A+ certification or Microsoft certification or Apple certification preferred.

Benefits

Benefits after 90 days. Free underground parking and lunches offered.

Level of Language Proficiency

Highly proficient in the English language.

Professional Level

None specified

Minimum Education Required

High School

How To Apply

usn.recruit@usn.salvationarmy.org

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane, Alexandria, VA 22314, Attn: HR Office.


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