MISSION STATEMENT: Hemophilia Federation of America is a national nonprofit organization that assists, educates and advocates for the bleeding disorders community.
HFA VALUES: Hemophilia Federation of America is a thriving nonprofit organization with a focus on advocating for the community to which it serves. We believe in the following values and look to all employees to act as servant leaders to engage with:
- Integrity and Respect. We act with honesty and fairness. Diversity is embraced at HFA and we promote inclusion of people and ideas and consider the perspectives of others.
- Community. We are “high touch”. We take every community member seriously and devote the time needed to ensure they feel valued and heard.
- Creativity and Flexibility. We see HFA as a sailboat. As needed, we adjust course in order to capitalize on new ideas and focus on the most critical priorities to meet our mission.
- Fun. We celebrate successes and work as a team on our journey to achieve the mission. We work hard and play hard!
JOB DESCRIPTION: HFA seeks an empathetic advocate to fill the role of Program Coordinator for HFA’s Helping Hands Program. The Program Coordinator manages the day to day activities of the Helping Hands program which aids hundreds of families each year with urgent basic living expenses, the reimbursement of durable medical items, and medical/education travel and educational support for families. The role is primarily telephone based, providing support and financial assistance to families in need across the U.S. Success in this role requires a positive attitude, a strong work ethic, excellent communication and analytic skills, and a high attention to detail. This full-time position is based in HFA's Washington, DC office.
RESPONSIBILITIES: In this role, the Helping Hands Program Coordinator will carry out the duties required of the position. These include but are not limited to:
- Responding to program referrals; communicating with applicants and referring professionals regarding eligibility and application requirements for Emergency Assistance, Items Reimbursement, and Inhibitor Support
- Facilitating applications through all steps of the process
- Providing empathy and support to all applicants facing financial crisis
- Linking applicants to local, state, and national resources (including HFA programs)
- Supporting team in providing status reporting to funding sources
- Providing regular short and long-term planning / thinking / analysis
- Actively participating in staff meetings and team strategy conversations
- Ensure program functions at a level that meets or exceeds HFA’s mission and purpose
- Perform within programmatic support role to meet or exceed set goals
- Measure and evaluate program outcomes and processes, suggest continual improvement efforts
- Strive to reach beyond satisfaction to build loyalty and trust within the community
- Bachelor’s degree in Social Work/Counseling/Psychology, advanced degree a plus
- Bilingual (English / Spanish) preferred
- Case management and other direct advocacy/service-related experience preferred
- Functions well in team environment requiring frequent collaboration
- Strong critical thinking, problem solving, and negotiation skills
- Highly developed sense of detail orientation and follow through
- Ability to achieve results and meet deadlines
- Proven ability to work across a diverse population with many ideas
- Demonstrated written and verbal communication skills
- Technology proficiency with Outlook, Excel, Word, PowerPoint, Sales Force, etc.
- Some evenings, weekends and travel required
- Positive attitude and ability to work collaboratively on a high-performance team
- Self-motivated and independently driven to success
- Possess positive servant leader attitude and team player mentality
- Office Environment: Normal office environment with little exposure to excessive noise, dust, temperature and the like
- Off Site Environment: Variety of environments and locations are common including meetings in hotels, working from home, fundraising events outdoors and other types of event facilities
- Reach and grab with arms and hands, manual dexterity, and the ability to communicate with others
- Proofread and check documents for accuracy
- Use a keyboard to enter and transform words or data and draft correspondence or printed material
- Use a keyboard and monitor to receive, retrieve, and generate data from donor base
- Be onsite at locations of special events, places of business to pick up or drop off information and supplies
- Lift up to 30 pounds to store, retrieve, transport and deliver materials for special event and office related programs
Equal Opportunity Employer committed to diversity in the workplace.