35-Hour Full-Time Domestic Violence Shelter Case Manager

Job Type

Full Time


Minimum: $29,120
Maximum: $38,220
Details: 35-hrs weekly



Start Date


Application Deadline



P.O. Box 3909
United States


Position: DV Shelter Case Manager

Employer Name: Family Crisis Center of Baltimore County

Wage: $16-21 per hour with benefits including employer-paid health insurance, over 10 paid holidays, generous leave accrual 

Location: Southeastern Baltimore County 

Employment Terms: Full-time, 35 hours weekly  

Hours of Work: Monday – Friday with two evenings until 7 PM weekly

Apply By: August 21, 2018

Please send a cover letter and resume to: Amie Post, Executive/Clinical Director, amie@familycrisiscenter.net


The Family Crisis Center of Baltimore County is hiring a Shelter Case Manager. 

Our ideal candidate is non-judgmental, professional, respectful, flexible, and values confidentiality, equality, and empowerment, and has strong critical thinking and problem solving skills. The Shelter Case Manager, under the direct supervision of the Program Services Director, is required to demonstrate the ability to communicate and comprehend oral and written instructions and to provide a consistent, respectful service for all residents of the domestic violence shelter. 

We offer staff training, and an opportunity to be part of a well-established organization providing services to families who have experienced violence working to create a more just and civil society.

Essential Job Functions:

The Shelter Case Manager works with resident families to provide resident-centered, strengths-based support, advocacy, safety planning, and risk management.

  • Provides individual case management sessions one to three times weekly that focus on engagement, establishing rapport, and inviting curiosity and creative thinking;
  • Works with residents to assess their safety and formulate strategies to reduce risks;
  • Provides crisis management, de-escalation, client mediation and client conflict resolution;
  • Works with resident to develop their own goals and create a service plan for their shelter stay;
  • With the support of the Program Services Director, helps residents identify their triggers and coping strategies;
  • Builds service partnerships, resources and linkage with related community-based organizations;
  • Provides appropriate referrals and helps residents connect to them;
  • Assists residents in applying for, transferring, and maintaining public benefits including but not limited to public cash assistance, SNAP, LIEAP, medical assistance;
  • Conducts family strength assessments and administers outcome evaluation tools;
  • Collects necessary documentation for the successful provision of services and for funder requirements;
  • Participates in staff meetings, supervision meetings, trainings and other meetings as required;
  • Assists in the daily operations of the work site to maintain adequate coverage;
  • Other duties as assigned

Minimum Education Required: Bachelor’s degree in Social Work or a related field or equivalent training and experience

Minimum Experience Required: No prior experience required; previous experience in domestic violence agency preferred.

Values & Skills Needed:  

  • Bi-lingual, Spanish and English preferred
  • Knowledge about interpersonal violence and abuse 
  • Communication skills (written and verbal, conflict resolution) 
  • Client interactions (relationship building, partnering with client in process)
  • Administrative (documentation and record keeping) 
  • Ability to work independently as well as in collaboration with teammates 

Physical Requirements and Working Environment:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
  • Light to moderate lifting is required
  • Regular, predictable attendance is required
  • Tolerates moderate noise (residents talking, children playing, phones ringing)
  • Ability to maintain composure in shelter work environment

Must have valid:  

  • Criminal background check 
  • State issued identification 
  • Professional references


Benefits including 100% employer-paid health insurance, over 10 paid holidays, generous leave accrual 

Level of Language Proficiency

Bi-lingual, Spanish and English preferred

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please send a cover letter and resume to: Amie Post, Executive/Clinical Director, amie@familycrisiscenter.net