Manager of Patient Administrative Services

Callen-Lorde Community Health Center is seeking a dedicated individual to join our team as the Manager of  Patient Administrative Services (PAS). The Manager of PAS will serve as the liaison to the Director and ensure the smooth functioning of day-to-day operations in the realm of patient flow, answering phones, patient registration, and patient referrals. This is accomplished primarily by the appropriate and responsive allocation of staff resources, addressing patient complaints, and facilitating interdepartmental communication. The Manager of PAS will also provide guidance, troubleshooting, and feedback to the medical administrative support staff. They are responsible for administrative support aspects of the adult medical care provided to Callen-Lorde patients and operates within the framework of Callen-Lorde's mission and applicable city, state, and federal mandates.  

This is a full-time position with occasional weekend and evening hours. Salary will depend on experience and will be accompanied by an excellent benefits package including an exceptional no-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, TransitChek, a generous paid time off plan, and a 403B retirement savings plan. 

Qualifications

• Two or more years supervisory & high-level administrative experience in a Healthcare setting.
• Bachelor’s Degree required or relevant experience
• 3+ years of experience working in a medical setting
• 2+ years of supervisory experience, preferably in a medical setting
• Knowledge of administrative requirements of managed care.
• Knowledge of HIPAA regulations and health information-applicable state regulations.

Personal Characteristics, Skills, and Abilities

• Demonstrated leadership and administrative/organizational skills.
• Ability to work with diverse populations.
• Excellent interpersonal, written, and oral communication skills.
• Strong Internet, PC, and spreadsheet skills.
• Bilingual (Spanish) preferred.
• Commitment to participating and being a champion of Callen-Lorde's Diversity, Equity and Inclusion initiative.
• Commitment to the mission of Callen-Lorde.