Volunteer Manager (Boston, MA)

Job Type

Full Time


Details: $60000 - $65000 per year



Start Date


Application Deadline



Boston, MA
United States



Title: Volunteer Manager (Boston, MA)

Office: Boston, MA

Location: Boston, MA

Career Stage: Manager

FLSA Status: Exempt

Job Type: Regular Full-Time


Reporting to the Associate Director of Operations, the Volunteer Manager (Boston, MA) is responsible for coordinating all of the site's volunteer programs, including the mentor program, the tutoring program, corporate volunteer engagement, guest speaker series and additional volunteer opportunities and events that arise throughout the year. The Volunteer Manager (Boston, MA) will ensure that all of Year Up's volunteer needs are met and that all volunteers are trained, thanked, and tracked within our database. In doing so, they will create meaningful and dynamic experiences that benefit both volunteers and students. As a member of the Operations team they will work collaboratively to maximize all opportunities to engage, inform and education corporate partners and other donors about the mission and work of Year Up.

In order to be successful in this role, you will be passionate and thrive in a fast-paced, dynamic environment. You'll also be thoughtful, detail-oriented, and must exhibit impeccable follow-through. Ideal candidates for this position will also have strong relationship management skills, with an ability to cultivate new partnerships. You will feel at home working across teams, understanding how and when to loop in relevant stakeholders.

The Volunteer Manager (Boston, MA) will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.


Volunteer & Mentor Management

  • Create and execute recruitment plan and necessary screening for all volunteers needed
  • Manage and recruit all volunteers and mentors and provide orientations and trainings (for tutors, guest speakers, etc.)
  • Maintain weekly tutoring and guest speaker communications for both staff and students
  • Support day-to-day operations of the tutoring, mentoring, and guest speaker programs
  • Implement communications plan with volunteers to educate them about the Year Up program, ensure that they are properly thanked and keep them informed of future volunteering opportunities
  • Track all volunteer activities within the Salesforce.com database
  • Explore best practices from other Year Up sites for more deeply engaging our most active volunteers
  • Prepare students for interacting with external volunteers and maximizing the experience
  • Ensure that all students are matched one-to-one with a supportive mentor
  • Provide ongoing match support and mediate issues as they arise
  • Collect feedback and recommend program changes as necessary to ensure the long-term success of the Mentor Program
  • Other duties as assigned

Event Planning

  • Oversee volunteer and fundraising events to achieve strong and dynamic deliver of annual vision and goals
  • Coordinate and supervise the execution of volunteer and donor events
  • Set and drive all project timelines; manage budgets, vendors, venues and volunteers; coordinate and track invitations, guest lists, ad sales, and collateral materials
  • Plan, manage and execute new and existing events that advance volunteer involvement, cultivation and stewardship for major gifts, as well as, point-of-entry events
  • Collaborate with the Development team to manage the development and implementation of point-of-entry events

Site Team/Learning Community Member

  • Serve as a coach/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings


  • 2-3 years of relevant professional experience preferred
  • Experience managing multiple complex, programmatic events with overlapping schedules and timelines; gala experience and experience managing corporate donors preferred
  • Excellent time management, project management, and organizational skills with strong, efficient decision-making capabilities and exceptional attention to detail
  • Highly-developed interpersonal skills, affinity for establishing and managing relationships, and demonstrated high level of confidence and poise
  • Exceptional verbal and written communications skills
  • Ability to rapidly assess problems, develop solutions, and deploy limited resources effectively
  • Experience managing budgets, vendor relations and work plans
  • Experience with the solicitation of event sponsorships and in-kind donations
  • Proficiency in MS Office required; Dreamweaver, Photoshop, knowledge of basic database systems and InDesign preferred
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion


  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives


Year Up is an award-winning national 501(c)3 organization with a mission to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies. Its holistic approach focuses on students' professional and personal development to place talented and motivated young adults on a viable path to economic self-sufficiency.

Year Up has served more than 19,500 young adults since its founding in 2000, and will serve more than 4,000 young adults in 2018 nationwide. Year Up currently serves 21 U.S. cities across 16 markets, including Arizona, Baltimore, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Year Up participates in E-Verify.

Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.


Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

Professional Level


Minimum Education Required

No requirement

How To Apply