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Client Relations Coordinator

Posted by
A Wider Circle | Silver Spring, MD
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The Client Relations Coordinator works daily with individuals and families seeking to rise out of poverty, serving as the main point of contact for those coming to us for assistance with their basic needs, and helping them each step of the way. As we grow this particular program, you will also help families to identify other sources of support and build longer-term relationships with those who come to us. This is a position for someone looking to be a big part of the movement to end poverty in a grassroots, mission-driven nonprofit.

The schedule for this position includes four weekdays and Saturday.

Responsibilities

  • Respond to a very large volume of phone calls, identifying the needs of the caller, and handling appropriately
  • Work directly with clients coming to our Center to receive furniture, household items, and baby items
  • Transition from office, administrative work (i.e. managing a schedule of thousands of clients and fielding phone calls from clients in crisis) to helping clients who are here for their appointments navigate through large furniture showrooms in a A Wider Circle's warehouse
  • With sensitivity and maturity, conduct confidential intakes
  • Maintain accurate records with great attention to detail and accuracy
  • Participate in professional development activities that will increase your knowledge of poverty issues to gain more depth of understanding of the challenges those we serve face

Qualifications

  • Strong, positive communication skills
  • Ability to work in a face-paced environment with poise
  • 5 years professional experience
  • Desire to be part of a committed effort that ensures everyone who comes into our midst receives compassionate support
  • Ability to provide direct service to many individuals and families each day with a positive energy and hardiness for the work
  • Demonstrated maturity and flexibility in an ever-growing environment
  • Ability to be on your feet all day on some days and at a computer desk on others
  • Spanish or French a plus but not required.

The Client Relations Coordinator works daily with individuals and families seeking to rise out of poverty, serving as the main point of contact for those coming to us for assistance with their basic needs, and helping them each step of the…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

A Wider Circle offers health insurance, retirement, voluntary benefits, and more.

A Wider Circle offers health insurance, retirement, voluntary benefits, and more.

Level of Language Proficiency

French or Spanish a plus but not required.

French or Spanish a plus but not required.

How to Apply

Please send a resume and cover letter to Beth Makal at jobs@awidercircle.org.

Please send a resume and cover letter to Beth Makal at jobs@awidercircle.org.

Location

9159 Brookville Road, Silver Spring, MD 20910

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