Membership Specialist

Job Type

Full Time




District of Columbia
United States


Cruise Lines International Association (CLIA) is a small association that serves some of the world’s biggest brands in the travel industry. With a global reach, we provide a unified voice and are the leading authority of the cruise community. We support policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment and are dedicated to promoting the cruise travel experience.

CLIA is currently seeking a Membership Specialist to be part of the Membership team that provides customer service and guidance to CLIA’s members. The Member Specialist will

·      Respond to incoming inquiries and engage with members to inform them of their benefits, professional development options, and other current industry information.

·      Maintain knowledge of all CLIA memberships, publications, products, and services, in addition to industry trends, to serve as a one-stop source of information for CLIA members.

·      Work with our membership database to identify process and system improvements.

Our ideal candidate will have a high school diploma or GED, with three (3) years of experience in a high-volume call center environment. Additionally, you should have:

·      A high attention to detail and accuracy;

·      The ability to maintain professional composure in difficult and stressful situations;

·      The ability to work successfully as part of a team and individually;

·      Working knowledge of databases and/or association management systems (AMS);

·      The ability to communicate effectively and market programs and services;

·      And the ability to travel up to 10% of the time.


Our casual and fun work environment are just the start of what we can offer you at CLIA. We provide our employees with a competitive total compensation package, including medical, employer paid dental and vision, retirement plan with matching contributions, and an on-site fitness center for your wellness. With an office right at Metro Center, your commute has never been easier.

Professional Level


Minimum Education Required

High School

How To Apply

Embark on a journey with CLIA! To join our talented team, please apply through our job board by submitting your resume and cover letter. 

CLIA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.