Manager of Member Engagement

Job Type

Full Time


Minimum: $50,000
Maximum: $55,000




88 Broad St.
5th Floor
United States


Position Description

The Manager of Member Engagement (MME) is responsible for managing relationships with the Council’s diverse membership, with the overall goals of increasing membership, engagement, encouraging participation in the Council’s programs and diversifying membership. The MME leads and develops a plan to increase membership and coordinates the annual membership renewal process. Additionally, the MME oversees all educational initiatives of the Providers’ Council including in-person trainings, online learning management system, graduate programs, and partnerships with local schools, higher education institutions, foundations and others. The MME frequently works in partnership with the Vice President of Public Policy and Development aligning strategies and approaches to maximize member’s satisfaction and results. It’s essential that these two areas of focus and related staff work collaboratively at times.

This position reports directly to the President/CEO and has two direct reports – the Membership and Programs Coordinator and Education & Membership Associate.


Membership Engagement and Development:

a.      Develop plan for member recruitment and engagement in areas targeted by the Council. Oversee the annual membership renewal process, including drafting and sending communications and providing assistance and follow up to members as needed.

b.     Coordinate initiatives to increase engagement with current members and recruit new members through in-person meetings, tracking and reporting, surveys and targeted outreach, in partnership with the Membership Committee and Council staff.

c. Manage and analyze membership budget to optimize financial benefit to the Council.

d. Manage the membership database to ensure information is accurate and up-to-date for all staff to utilize in their engagement and recruitment work.


a.      Strengthen existing graduate partnerships with Suffolk University and Clark University.

b.     Seek to expand graduate programs and educational opportunities to areas in western MA and other needed areas.

c.      Along with the CEO and staff associate, manage relationship with the Council’s national vendor partner, Relias Learning, to continue to grow Providers’ eAcademy. 

d.     Expand opportunities for increasing high school students’ interest and job competency in human services through Providers’ eAcademy. 

Education and Training: in conjunction with staff associate(s)

a. Develop plans and objectives for the Council’s in-person educational offerings through the Council’s Academy of Learning and Exchange (ALEX), which includes graduate-level academic programs, scholarships, tuition remission, trainings/workshops, annual convention and The Leadership Initiative mentoring program.

b. Manage and analyze program budgets to optimize financial benefit to the Council.

c.      Promote our education and workforce development programs to the Council’s network, with the goals to increase and diversify participation.

Providers’ eAcademy: in conjunction with staff associate(s)

a.      Provide strategic oversite of program operation and growth, in partnership with the Membership and Programs Coordinator and Education and Membership Associate.

b.     Manage Council’s relationship with national vendor partner, Relias Learning.

c.      Oversee updates to credentials, including NADSP accreditation renewal and content updates

d. Manage and analyze program budgets to optimize financial benefit to the Council.

e. Seek new and or improved content and functionality to assure reputation as state of the art resource for online learning in human services.

Convention & Expo:

a. Oversee the workshops selection process for the Annual Convention & Expo with staff associates.

b. With the CEO, manage all logistics related to sponsorship campaign for this event, including solicitation and communication leading up to the event, coordination of sponsor benefits, event signage, and assistance onsite.

 Member Benefit Programs:

a.      Assist with marketing to promote the Council’s group purchasing programs, including managing the marketing schedule, drafting communications and website content, and providing targeted introductions and outreach to members and partners.

b. Seek potential business partners who can expand program and/or provide discounts on valuable goods or services for our membership

c. Manage RFP process and contract negotiation for any new potential programs, in partnership with the Membership and Programs Coordinator and Membership Committee 


a.      Staff Membership Committee

b.     Staff Education and Convention Committee

c.     Staff Scholarship Committee

Preferred Education and Skills:

·        Bachelor’s degree required in social work, nonprofit management, education or related field. Master’s degree preferred.

·        At least two years’ experience with managing educational programming, learning management systems and/or membership programs.

·        Experience performing supervisory functions at nonprofits.

·        Knowledge of the Salesforce database.

·        Knowledge of Massachusetts human services sector and community-based nonprofit organizations.

·        Demonstrated leadership skills in a multi-faceted work environment.

·        Excellent organizational, interpersonal, written and verbal communication skills.

·        Significant experience with public speaking and preparing reports.

·        Proven ability to perform independently and in a team setting.

·        Drivers’ license required. 


Vacation, Health, Dental and Retirement benefits

Professional Level


Minimum Education Required

4-year degree

How To Apply

Interested candidates may apply via email. Individuals should email a resume and cover letter to Christina Broughton at

Resumes and cover letters should be sent no later than Friday, October 5th.