Case Management Supervisor

Job Type

Full Time



Application Deadline



New York
United States


Lantern Community Services' (Lantern) mission is to champion the independence and well-being of New Yorkers who are impacted by or threatened with homelessness. Lantern provides innovative services to help New Yorkers who are homeless, formerly homeless or have recently aged out of foster care recreate their lives. Our programs with proven results in health, employment, education, and life skills are delivered inside our residences and tailored to each person's needs. We provide our clients'many of whom live with mental illness, addiction, disability, HIV or other chronic illnesses with the tools they need to integrate successfully into the greater community with dignity and independence.


We are seeking a dynamic and engaging Case Management Supervisor who has experience working with formerly homeless and individuals with chronic medical conditions including HIV and AIDS in the community. The ideal Candidate will have a solid clinical knowledge, supervisory experience as well as experience working with clients impacted by mental illness, substance use, criminal justice involvement, and medical issues.  The Case Management Supervisor is responsible for direct supervision of the case management team and works closely with the Program Director to build a program culture that emphasizes respect for all members and progress toward goals.

Classification: Exempt

Reports to: Program Director

Location: Amber Hall, Bronx

Position Type:

This is a full-time position with a regular daytime schedule that may include an evening shift. Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency. 

In the absence of the Program Director this position may require availability outside of the standard workday, and as such must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends and holidays.  

Essential Functions:

  • Provides clinical supervision to the case management staff.
  • Reviews and signs-off on documentation completed by the case management team, and ensures staff maintain high standards of care.
  • Conducts internal chart reviews in collaboration with the program director.
  • Reviews dashboards and monthly reports with staff as a means of tracking timeliness.
  • Participate in interviews with prospective clients and assess clients' ability to reside safely in independent supportive housing
  • Provide integrated counseling and case management services to a small caseload.
  • Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services.
  • Develops and maintains confidential records for each assigned client according to mandated schedule and reporting requirements.
  • Ensure staff utilizes a harm reduction approach to support residents around issues of substance use.
  • Support staff in actively engaging residents through regular apartment visits, community outings and escorts to appointments as needed.
  • Develop and implement groups and programs that are appropriate for the residents' needs and fosters an inclusive, respectful community.
  • Collaborate with the Leasing and Compliance team to ensure housing stability; Assist in financial planning and budgeting to ensure that clients are able to meet their financial needs and rental obligations.
  • Participate in a robust training program that includes training in evidenced based models to ensure the highest level of service is provided to clients.
  • Assists the Program Director with hiring and training of new staff.
  • Actively participates in staff meetings, clinical meetings, community meetings with clients; May lead staff meetings in the absence of the Program Director.
  • Supports the staff in the development of safety plans for residents; deescalate clients and collaboratively manage the crisis as they arise.
  • Provide the overall day to day program management in the absence of the Program Director.
  • Completes required reports as assigned.
  • Perform other job-related functions, as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Education and Experience:  

  • Master's Degree required, MSW preferred; an LMSW, LCSW or LMHC is preferred.
  • Supervisory experience.
  • Minimum three years of experience working in the field of social service, housing or emergency shelter. 
  • Must possess strong clinical and interpersonal skills; be able to work effectively as part of a team and have the ability to make sound assessments of tenants' strengths and needs.
  • Comfort working in a harm reduction model with individuals actively struggling with ongoing substance use issues.
  • Must have initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team.
  • Experience utilizing a database to document and report upon work with clients and staff.
  • Strong writing, communication, and organizational skills.


Preferred Experience: 

  • Knowledge of HIV/AIDS, mental health, substance use or chronically homelessness population.
  • Experience working with evidence based models such as Motivational Interviewing is preferred.

Supervisory Responsibility: 

Oversees Social Workers, Case Managers, and Peer Specialists

Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. They must also use hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Some positions at Lantern Community Services have work responsibilities at more than one work site as well as field work in the community. These employees are required to travel between sites during the work day with physical demands that could include walking up to .25 miles, climbing stairs and carrying work materials that could weigh up to 8 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Professional Level

None specified

Minimum Education Required

Master's degree

How To Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.