Southeast Asian Development Center (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.
Founded in 1978 San Francisco’s Tenderloin District, the Southeast Asian Development Center, formerly Vietnamese Youth Development Center (VYDC) is a nonprofit organization dedicated to lifting children, youth and families from Cambodia, Laos, and Vietnam out of poverty. Our services are structured around providing low-income and vulnerable Southeast Asian Americans with basic needs and skills critical to building successful futures. We provide jobs, academic support, language service, health, and wellness, promote cultural resiliency and social guidance.
SEADC is embarking on a 5-year strategic plan to improve positive outcomes for Southeast Asian Americans. The Economic Self Sufficiency department goal is to reduce the poverty rate and increase income for Southeast Asian Americans living in the San Francisco Bay Area. The department’s programs include job preparation, readiness and placement, career development, access to basic needs such as food, housing, government benefits, on-site Vocational English as a Second Language (VESL) and life skills classes, and bilingual social services navigation.
SEADC seeks a full-time program manager to lead the Economic Self-Sufficiency Department programs supporting low-income Southeast Asian adults. Our Economic Self-Sufficiency (ESS) team serves over 350 adults, by providing them with the tools to be work ready, placed into jobs, improve English and self-efficacy skills, access to basic needs and housing. Reporting directly to the Program Director, the Program manager manages all aspects of program quality, delivery, and implementation of programs. The Program Manager directs the day-to-day operations of our ESS programming, manages internal and external relationships and supports a team of up to 5 staff, coaches and supports volunteers, drives processes and strategies to reduce poverty and increase income for our adults and uses data to drive decision-making and progress. The Program Manager is an inspiring team leader, savvy at the art of managing people and projects, is goal-oriented and is excited by both strategic and on-the-groundwork. The Program Manager provides leadership congruent with agency policy, values, and mission, provides management reports as required and leads projects or functions as assigned.
The ideal candidate will have demonstrated successful program development, management, and supervision of staff. The candidate will have knowledge and understands the experiences of low-income individuals, immigrants, and or English Language Learners.
The candidate must have a deep understanding of economic strategies and resources to improve Southeast Asian Americans economic status.
The Program Manager reports to the SEADC Program Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages the planning, implementation, and evaluation of programs under the direction of the Program Director and in alignment with the organization’s mission, vision, and operating principles and values.
- Develops annual program work plans in achievement of the organization’s strategic priorities and contract deliverables.
- Participate in the ongoing development, evaluation, and refinement of service delivery including field training and support to ensure quality and effectiveness of services. Ensure high fidelity to SEADC standards and competencies among staff.
- Provide direct support and collaborative leadership to ensure seamless business and service delivery across agency departments.
- Provide oversight and compliance checks to ensure accuracy and integrity of all documentation.
- In collaboration with Program Director, support budgeting, contract control, staff time tracking, financial back up documentation, reporting and renewal, and all aspects of program/projects.
- Oversee day-to-day operations and effective functioning of programs and sites; track outcomes, implement case plans, and ensure retention of clients in the Economic Self-Sufficient programs.
- Ensure program data is entered on time and correctly to support program evaluation and outcomes tracking.
- Hire, train, develop and supervise a team of direct service staff and support them on best practices for effective service partnerships with non-profit agencies, academic institutions, companies, corporations, and government.
- Manage performance of direct services staff to meet expectations in client retention, resource and referral, workshop delivery, adult-learning, housing, and job placement.
- Provide weekly one-on-one participant-centered supervision to service staff.
- Provide on-going in-service training to ensure high qualified and developing staff able to engage and support participants toward outcome achievement through both individual and community-based programming.
- Provide guidance to ensure focus on English and Life Skills improvement, successful social services navigation, work readiness and housing attainment.
- Ensure robust awareness and access to community resources for all staff.
- Provide guidance to ensure accuracy of economic self-sufficiency information are provided to staff including enrollment into housing, social service linkages and referrals, workforce, VESL and life skills classes.
- Attend weekly agency staff meetings and individual weekly supervision with the Program Director.
- Facilitate regular team meetings for direct staff to increase collaboration, resource sharing and program fidelity.
- Fosters engagement of clients and staff in organization-wide fundraising activities.
- Coordinates with fund development and communications department to share client impact and stories.
Partnership and Community Engagement
- Serves as agency representative to key stakeholder groups, ensuring that the needs of Southeast Asian Americans are prioritized.
- Manages healthy interagency collaborations, documenting expectations/roles/responsibilities of all parties and provide ongoing appreciative/development feedback to colleagues.
- Strengthen interagency relationships by showing up as an ally to partner organizations and ensuring that SEADC representatives are engaged and familiar with key partners and stakeholders.
- Orchestrate site visits and tours for funders and community providers to demonstrate how Southeast Asian Development Center Economic Self Sufficiency programs improve Southeast Asian adult's economic situation.
- Proactively engages with issues impacting Southeast Asian Americans, staying abreast of emerging needs, trends, and research.
Direct Client Support
- May provide support to promote conflict resolution, safety or action planning, or crisis de-escalation.
- Provide direct support to participants during staff absence or vacancy.
- Due to COVID-19, all staff are working remotely; due to community needs, all staff will be required to support direct programming in areas such as youth engage in-person Community hubs, distributing food and PPE and or assisting in-person clients to access COVID-19 testing and other needed client support.
- Other duties as assigned by Program Director.
QUALIFICATIONS AND POSITION COMPETENCIES
- Bachelor's degree required. Master's degree in Public Administration, Nonprofit Leadership, Social Work or related is a plus.
- Two plus years of career development, job placement, economic development, or social work/social service.
- Two plus years of supervisory experience with desire to be a leader in high energy environment preferred.
- Two plus years of experience working with low-income community members to navigate social service resources and or workforce related activities to improve their economic status.
- Experience working with small business and or entrepreneurship is a plus.
- Demonstrated success organizing, managing, and evaluating programs, events, campaigns, or productions.
- Have direct management experience or demonstrated experience of working with volunteers, interns, and/or emerging professionals.
- Experience and cultural competency with high risk groups and providing services to underserved populations.
- Ability to work cooperatively on a multi-disciplinary diverse team.
- Proficiency with Microsoft Office applications including MS Word, Excel, PowerPoint, Outlook, and data entry programs such as Salesforce.
- Strong and exceptional written and oral communication skills including the demonstrated ability to research, assimilate, and analyze information, compose engaging messages, and present data in a clear and inspiring manner.
- Have a high level of professionalism in work and interpersonal interactions with both internal and external contacts, present to others as organized, informed, and friendly.
- Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives, and formulate rapid solutions, with understanding of the inherent risks and implications of making tough decision.
- Availability to work evening and weekend works and some travel as required.
- Ability to manage multiple projects in a very fast-paced, performance-oriented environment.
- A passion for SEADC mission.
- Fingerprinting and TB background check required.