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Human Resources Manager

Posted by
Health Care for the Homeless | Baltimore, MD

Health Care for the Homeless

Published 10 days ago

July 20, 2020
July 3, 2020


The Human Resources Manager manages practices and projects that will provide a staff-oriented, empowered culture. This position will have primary responsibility for employee relations, benefits administration, recruitment, and staff wellness. In addition, this role collaboratively manages a broad spectrum of human resources functions, within the HR department, staff, managers and outside partners to provide a wide range of solutions to enhance staff relations and development. The HR Manager role models a proactive, thoughtful and balanced approach to conflict and ambiguity, working with others to find mutual resolutions.

Key Role Responsibilities

  • Supports staff in all facets of the employee life cycle.
  • Work with staff and managers to investigate and respond to employee relations issues and concerns.
  • Provide day to day supervision to the Talent Acquisition Specialist and HR Generalist.
  • Collaboratively improves key processes and procedures, such as recruitment, onboarding, orientation and policy implementation.
  • Acts as an advocate and trusted sounding board for staff, coaching them to their own solutions.
  • Engages in recruitment of new staff, leading the process with managers and ensuring a passionate, talented, and diverse applicant pool.
  • Implements and oversees agency-wide wellness program.
  • Administers and advises Director of HR on agency benefits program to assure agency benefits are aligned with commitment to total rewards.
  • Represents the HR Department in internal workgroups and committees.
  • Collaborates with the HRIS Analyst on ensuring integrity of HR systems, and the generation of data as necessary to leadership.
  • Partners with the Training Coordinators to support the agency’s growing and expanding training program
  • Subject matter expert in areas of employment law and compliance.
  • Researches best practices in human resources to recommend solutions to complex human resources problems.
  • Co-facilitates the Supervisor’s Training program with Human Resources Director.

Key Agency Responsibilities

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment: Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance

  • Actively participates in performance improvement and advocacy activities that support the mission
  • Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
  • Performs other duties on an as-needed basis

Knowledge, Experience, and Skills

Formal Education and Training

  • Bachelor’s degree, preferably in HR, business administration or a related field.
  • SHRM-CP, PHR preferred but not required.


  • A minimum 5 years of experience in human resources, preferably in a health care setting
  • A minimum of 3 years supervising staff
  • At least two years of experience recruiting both entry-level and experienced employees
  • Knowledge of state and federal labor laws required
  • Experience with compensation and benefits administration
  • In-depth experience with HRIS in data entry and analysis, as well as utilizing HRIS to automate processes and conducting training for end users
  • Experience in compensation benchmarking and market research preferred
  • Experience with ADP Workforce Now preferred
  • 5 years of experience with employee relations. This experience should be deeply rooted in coaching staff and managers, documentation of issues and conducting internal investigations in a timely, thoughtful manner with a high level of confidentiality and integrity


  • Excellent verbal and written communication skills, including interpersonal savvy, listening and influencing skills
  • Ability to work independently, with initiative, and problem-solve in a thoughtful, considered manner
  • Detail-oriented and organized, with accuracy and follow-through
  • Ability to work in sensitive situations with utmost discretion and maintain confidentiality
  • High level of personal integrity
  • Culturally sensitive working with staff and clients from diverse backgrounds
  • Comfortable working with people who are homeless and/or low-income
  • Strong presentation skills, with the ability to communicate complex issues to a broad audience
  • Thorough knowledge of equal employment opportunity laws, and other compliance and regulatory issues
  • A strong interest in leveraging technology to increase HR efficiencies and processes


The Human Resources Manager manages practices and projects that will provide a staff-oriented, empowered culture. This position will have primary responsibility for employee relations, benefits administration, recruitment…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Managerial


Baltimore, MD

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