This Manager position oversees the full feline behavior and enrichment program across the Animal Care Centers of NYC (ACC) organization. This program has a goal of meeting the behavioral needs of the full feline population at ACC, facilitating adoption matches, and providing support for adopters, New Hope partners, and other pet owners within the community. Oversight of these departments requires a thorough knowledge and understanding of ACC, the workings of all departments, and the organization as a whole. This position focuses on providing support to the managers and supervisors running daily operations in the care centers, floating amongst three care centers and the administrative headquarters, representing the Behavior program at leadership meetings, and ensuring that all cats are provided with the highest quality of care and best possible environment while in the care centers. This person must consistently demonstrate the highest degree of professionalism and be able to represent ACC effectively while maintaining confidentiality as required.
This position directly supervises five (5) staff members across multiple locations: one Feline Behavior Coordinator and four Feline Behavior Specialists. You are responsible for professional development for these direct-reports, as well as heavily involved in program development, administrative responsibilities, and department structure evaluation. You keep the Behavior and Animal Care programs united in vision, goals, and initiatives. You work to constantly upgrade the quality and integrity of behavior assessments, expand the types of enrichment provided, educate the public on cat behavior. You also work with Care Center Managers and the Director of Animal Welfare to continue expanding and improving the Behavior program overall, as well as lend support to other departments (via guidance, training, monitoring, and reinforcing) in the pursuit of a Fear Free shelter environment.
Our ideal candidate has experience working in an animal shelter setting and a strong background in companion animal behavior. You must be comfortable handling shelter cats and advising clients on dealing with problem behaviors. You are excited to take on the unique challenges and rewards of working with a large team of dedicated shelter staff and volunteers. You also enjoy sharing your skill and knowledge with others in order to improve quality of care in the shelter, decrease stress, and continually expand the scope of our programs. You are self-motivated and able to work independently. Overall, you are passionate about animal welfare and about the people who make quality care possible, and you are eager to be at the helm of a progressive and expansive program.
Supervision and staff management (40%)
Program development (40%)
Strong management experience. Ability to work flexible hours and days, including nights and weekends, as needed. Ability to interact with animals in a calm and non-threatening manner. Demonstrated leadership and team-building qualities. Excellent verbal and written communication skills, interpersonal and interview skills. Working knowledge of Excel, PowerPoint and Microsoft applications, plus ability to learn new computer programs. Ability to plan and operate within a budget. Must be able to lift and move up to 25 pounds.
Education and Work Experience
Academic and practical knowledge in the area of animal behavior is required. At least five years’ experience working in animal welfare and at least two years of supervisory- and/or management-level responsibility; a degree in animal behavior is preferred, along with experience in behavior evaluations and in program development and/or project management.
This position will float amongst the three Care Centers and Headquarters, as needed. The ability to adapt to changes in the work environment is necessary, including to manage competing demands and handle frequent change, delays or unexpected events. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment may be very loud. Traveling between facilities is required.
Report To: Director, Animal Welfare
Overtime: This position is exempt from overtime.
This Manager position oversees the full feline behavior and enrichment program across the Animal Care Centers of NYC (ACC) organization. This program has a goal of meeting the behavioral needs of the full feline population at ACC…