Resident Services Coordinator (Bilingual Chinese Required)

Job Type

Full Time




San Francisco
United States





Job Summary: The Resident Services Coordinator provides support to a diverse group of residents, mainly the elderly and disabled, living in affordable housing sites. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services to a number of housing sites scattered in the San Francisco Chinatown neighborhood. This is a floater position where the person provides services at multiple sites.



Full-time, Nonexempt


Chinatown, San Francisco


Monday through Friday, 9:00 a.m. to 5:30 p.m.; plus some evenings and weekends


DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center

believes in a comprehensive vision of community. We manage 28 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.



General Job Responsibilities:

  • Orient residents to Resident Services, conducting intake to identify services/benefits that best fit their needs
  • Provide direct services such as case management, information and referrals, and translation assistance
  • Write case notes, documenting referrals, services plans and outcomes
  • Develop cooperative network of government and social service agencies
  • Serve as an advocate and liaison for residents with service agencies and/or CCDC property management
  • Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment
  • Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
  • Support resident leadership and empowerment by providing technical assistance to Resident Councils and working with residents to recruit and sustain volunteers for programs
  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Provide information for and/or assist with writing grant applications
  • Conduct resident surveys to measure programs

·        Create monthly calendar of events and activities, and produce outreach flyers and quarterly newsletters

  • Assist in recruiting and supervising volunteers
  • Assist Resident Services team and at organization events


Knowledge, Skills, and Experience:

  • Computer skills: MS Word, Excel, Outlook, Publisher; Internet
  • Ability to work with people from ethnically and socio-economically diverse backgrounds
  • Clear verbal and written communicate skills
  • Understanding of and ability to exercise confidentiality
  • Capacity to operate independently, take initiative, and exercise reasonable judgment
  • Resourceful, high energy level, self-motivated
  • Ability to remain professional in stressful situations
  • Ability to facilitate group meetings with challenging participants
  • Good problem-solving and investigative skills
  • Ability to work in a fast-paced team environment
  • Crisis de-escalation and resolution skills
  • Strong organizational skills
  • Professional commitment to the mission of Chinatown CDC


Minimum Qualifications:

  • Bachelor's Degree in social work, psychology or related field, or equivalent, combination of education/experience providing support services to low-income elderly populations
  • One (1) year experience providing case management, and developing, organizing, and implementing resident activities
  • Experience with building community, especially working with culturally diverse populations
  • Ability to travel and coordinate services for several buildings in San Francisco
  • Bilingual and biliterate in English/Chinese (Cantonese preferred)


Preferred Qualifications:

  • Knowledge and/or prior experience with property management and/or resident services in an affordable housing environment
  • Knowledge of community resources and services, with particular emphasis on the SF Chinatown neighborhood
  • Knowledge of and sensitivity to the needs of senior residents in low-income housing
  • Knowledge of public benefits
  • Trilingual/triliterate in English/Chinese (Cantonese preferred)
  • Ability to type in Chinese
  • Prior experience measuring program outcomes
  • Working knowledge of Google Drive and Dropbox

Professional Level

None specified

Minimum Education Required

No requirement