Learning and Development Manager

Job Type

Full Time




44 West Flagler Street
United States


The Learning and Development Manager (LDM) is responsible for the development and implementation of the Learning and Development (L&D) plan for City Year Miami’s AmeriCorps members (ACMs) so ACMs can provide high quality school service.

LDM aligns Impact Department in execution of plan and collaborates with roles across the site to ensure a positive AmeriCorps Member experience. Assures ACMs are delivering the highest quality service through well-planned, engaging, training spaces that meet the needs of corps members’ learning and development.

LDM reports directly to the Senior Service Director within the Impact Department and works in a team with Instructional Coaches and Evaluation Manager.

Implement and Manage AmeriCorps Member Learning and Development:  

  • Collaborate with Senior Service Director, Impact Leadership Team, and L&D Team to develop a ten-month, comprehensive training program for AmeriCorps members with an awareness of adult-learning theory. 
  • Plan and execute the logistics and content of L&D spaces throughout the year that are focused on corps member service training, leadership development, and Leadership After City Year  (LACY) which prepares AmeriCorps members to transition out of service back into school or workforce entry.  
  • Collaborate with City Year Headquarters to share best practices and continue developing the Learning and Development program. 
  • Support and facilitate staff professional development and training opportunities in partnership with the Impact Leadership Team. 
  • Schedules, tracks and monitors ACM mandatory trainings 
  • Secure venues and other resources for training 
  • Track and maintain L&D budget 


Strengthen Whole School Whole Child Service and Programming: Work closely with Impact Department to ensure resources and L&D program supports all school teams to meet Impact and Operational Goals. 

  • Provide context, resources, and support to elementary, middle, and high school service models. 
  • Provide feedback and support to the Impact Department to standardize and align City Years’ service delivery. 
  • Produce monthly reports that capture the service, learning, and development impact. 
  • Evaluate training needs for ACMs to ensure high quality training throughout the year. Use data strategically to inform needs for service delivery and ensure AmeriCorps members are committed to student success and equipped to meet City Year standards as practitioners in the schools. 


Manage External Speakers and Develop Relationships: 

  • Identify key people in the Miami area who can support the L&D program in providing high quality learning and training. 
  • Develop and manage external relationships across the Miami area. 
  • Identify, screen, and secure all external and internal trainers. 
  • Identify venues in Miami that are potential venues for a City Year training space partnership. 


Participate in Organizational Initiatives

  • Devote up to ten days a year to AmeriCorps member recruitment interviews. 
  • Attend and help mobilize team(s) for whole site events like Opening Day, MLK Day, Comcast Career Day, Graduation, and other site-wide designated events. 
  • Attend overnight events including Academy (a conference for all City Year Staff held in Boston July 9-13) and other national events such as CLOVER training.  
  • Participate in relevant network-wide meetings and calls providing insight, feedback, and collective problem solving. 
  • Participate in City Year Miami portfolio groups on topics of interest. 


Required Qualifications 

  • Bachelor’s degree with knowledge of educational systems, preferably in Florida’s educational system and/or youth development OR equivalent experience  
  • Proven ability to execute projects 
  • Experience in training staff or young adults in the education, non-profit, or corporate sector. 
  • Excellent written and oral skills, partnership-building, project coordination, and event planning skills 
  • Proven management and leadership capabilities, ability to work on a team, and keen attention to detail 
  • Strong interpersonal, analytical, and problem-solving skills; capacity to strategically imagine, plan, and implement new ideas  
  • Experience coaching young people and working with diverse populations 
  • Passion for working with urban youth and developing young leaders; Living the values of Idealism, Integrity, Perseverance, Inclusiveness, Empathy, and Flexibility; and National Service and City Year’s Mission 
  • High degree of initiative; high energy, positive, “can-do” team player 
  • Thrives in diverse, youthful, high energy, entrepreneurial environment 
  • Willingness to wear City Year uniform on a regular basis and uphold and enforce City Year standards 

Preferred Qualifications 

  • Experience working in a school setting. 
  • Experience designing interactive trainings with practical learning outcomes for adult learners. 
  • Knowledge of trainers and training resources in Miami. 
  • Customer service and satisfaction-oriented mindset  

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page in the application. Internal applicants should apply through cyresource.