Case Manager - Manhattan, Queens, Brooklyn & Bronx

Job Type

Full Time




115 West 31st Street
New York
United States


The Case Manager is responsible for both case management and employment services for clients of the shelter. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with WIN’s and other agency contractual requirements.

Principal Duties & Responsibilities:


  • Conducts an initial assessment of the family within 48 hours of arrival to the residence. Completes the Family Case Assessment Form; an Initial Service Plan and the CARF. Initiates

referrals for the needed emergency services.

  • Initiates/Completes intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
  • Ensures CARES data and supporting documents are printed and filed in designated sections in client chart.
  • Conducts orientation with clients and reviews with the family the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
  • Assist clients with transition to assigned residential unit and housekeeping items.

Case Management/Counseling/Referral

  • Provide comprehensive case management, including counseling services and other appropriate supportive services.
  • Commit to using evidence based practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals.
  • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the shelter’s housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, as appropriate, and ensure compliance with the ILP.
  • Provide hands-on training, coaching and support to clients, and opportunities for practicing skills that will enable clients to achieve their ILP goals.
  • Ensures that clients understand and work towards meeting their responsibilities as outlined in the CARF.
  • Maintains client data in the Uniform Client Chart. Ensures that the CARES data entry and supporting documentation is complete, accurate and current at all times.
  • Assists families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).
  • Refers clients to the needed medical and mental health services; education/job training programs; legal and advocacy services; as needed and follows-up with clients’ progress.
  • Conduct crisis intervention.
  • Conducts unit inspections and reviews findings with client.


  • Collaborates with the shelter’s Housing Specialists to ensure that clients are compliant in seeking permanent housing.
  • Assists Housing Specialists with identifying and escorting clients to view apartments.

Education/Job Preparation

  • Conduct workshops on job readiness skills.
  • Assess job readiness of clients, utilizing Standardized Assessment.
  • Refer clients to appropriate community resources for further assessment, skill training, education or job placement.
  • Track all referrals and provide on-going follow-up to clients.


  • Performs timely and accurate input of all required client information in the Uniform Client Chart (CARES data entry and supporting documentation) to ensure compliance with OTDA regulatory requirements; DHS contractual requirements and WIN standards.
  • Establish advocacy network with community resources.
  • Actively participate as a member of the shelter’s multi-disciplinary team.
  • Attend shelter meetings, agency-wide meetings and staff training, as agreed to with supervisor.
  • Assess effectiveness of referral agencies and provide feedback to supervisor, as appropriate.
  • Prepare all mandated reporting as required by supervisor, contract agency and funding agency.
  • Assist with planning and coordination of special events.
  • Other special projects and responsibilities, as needed.


  • BA/BS required in related field
  • Bilingual in English and Spanish preferred
  • One (1) year social service experience or approved equivalent
  • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred.
  • Familiarity with substance abuse; child abuse and working with homeless families
  • Familiarity with social service settings and working with clients on vocational issues
  • Familiarity with entitlement systems and procedures
  • Experience with standardized assessment tools
  • Experience in leading group activities and developing group curriculum
  • Excellent organizational, written and verbal communication skills
  • Ability to work effectively in a team environment
  • Computer skills and knowledge of CARES a plus
  • Immediate Supervisor: Social Service Supervisor


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 403B Retirement
  • Direct Deposit
  • Flexible Spending Account
  • Paid Time Off (PTO)

Level of Language Proficiency

Bilingual English and Spanish helpful

Professional Level


Minimum Education Required

4-year degree