Temporary Seasonal Guest Services Retail Representative


Job Type

Part Time Temporary

Published:

04/13/2018

Address

70 Lincoln Center Plaza
New York
New York
10023
United States

Description

DEPARTMENT


Guest Services 


OVERVIEW


Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus.


Guest Services is a multi-faceted department charged with engaging Lincoln Center's seasoned guests and new visitors. Committed to creating the best possible guest experience, the department oversees such enrichment programs as Lincoln Center’s Volunteer initiatives, Accessibility, retail merchandise sales and partners with the

Guided Tour Program. In addition, Guest Services provides front line service at Lincoln Center performances and in-person information and guidance throughout Lincoln Center.


Reporting to Guest Services Management, Lincoln Center seeks highly motivated individuals to staff Shop Lincoln Center, Lincoln Center’s retail kiosk. Part of a larger team that focuses on the guest experience, Guest Services Retail Representatives are responsible for staffing the retail merchandise kiosk and providing related customer service support. This is a temporary position (May/June-August; up to 29 hours per week) that will require a flexible schedule with work on evenings, weekends and holidays. Specific responsibilities include:


PRIMARY RESPONSIBILITIES


MERCHANDISE SALES


• Acknowledge and provide assistance to guests and answers questions quickly and accurately.

• Actively promote sales of Lincoln Center branded merchandise.

• Meet or exceed established daily sales and performance goals while preventing theft and loss through positive guest engagement.

• Assist with merchandise re-stocking and maintaining the visual presentation of the retail kiosk.

• Open/close Shop Lincoln Center kiosk, manage merchandise inventory, and stock/sales reporting.

• Operate POS and process credit card sales in a busy public sales setting.


GUEST CARE


• Provide superlative customer service to Lincoln Center guests, including answering questions about Lincoln Center, its constituent organizations, and the surrounding community.  

• Effectively communicate with both guests and Guest Services colleagues.

• Provide on-site customer service at certain “Lincoln Center Presents” performances.

• Work closely with Guest Services Volunteers, Tour Guides, and fellow Representatives to ensure quality customer care and a positive experience for all Lincoln Center guests.



QUALIFICATIONS


• 1-2 years retail sales experience

• 1-2 years customer service and/or hospitality experience preferably in an arts-related setting 

• Passion for the arts

• Ability to work a flexible schedule to meet the needs of the business, including daytime, evening, weekend, and holiday shifts  

• Excellent interpersonal and communication skills

• Professional, outgoing manner

• Extremely organized and detail oriented

• Ability to handle a variety of tasks simultaneously and retain information in an often changing environment

• Must be able to lift at least 25 pounds

• Ability to be outdoors and standing for extended periods of time, in various types of weather

• Knowledge of POS systems preferred

• Foreign languages a plus.



ANTICIPATED DATES OF ASSIGNMENT: Late May/Early June through August 2018; training will commence before the kiosk opens in June.


SUBMISSION PROCEDURE


Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the humanresources@lincolncenter.org inbox. Submissions without cover letters will not be reviewed.


Please list: Temporary Seasonal Guest Services Retail Representative in the subject line.


Internal Candidates should contact a member of the Human Resources Department directly. 


Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Level of Language Proficiency

• Foreign languages a plus.

Professional Level

Entry level

Minimum Education Required

No requirement

How To Apply

SUBMISSION PROCEDURE


Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the humanresources@lincolncenter.org inbox. Submissions without cover letters will not be reviewed.


Please list: Temporary Seasonal Guest Services Retail Representative in the subject line.


Internal Candidates should contact a member of the Human Resources Department directly. 


Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation




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