Director, Trust & Safety

Posted by
New York, NY
Published 29 days ago

DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

To date, teachers at 83% of all the public schools in America have posted classroom project requests on our site. Projects range from paper and markers for a poetry writing unit to violins for a school recital. More than 4 million “citizen philanthropists” have supported such projects, channeling books, field trips, technology, and other resources to more than 40 million students nationwide. In all, we’ve generated $970 million for learning experiences designed by our country’s most dedicated public school teachers.

GOOD Magazine highlighted us as one of 30 Places We Want to Work, while Fast Company named DonorsChoose. one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Through its dedicated team and culture, DonorsChoose earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

About Trust & Safety Operations

The Trust & Safety Operations team makes DonorsChoose a charity people can trust. We protect the integrity of the DonorsChoose mission so that students in every community have the tools and experiences they need for a great education. We do this by creating user-focused policies, developing systems to prevent fraud and ensure security, monitoring and taking swift action to investigate potential misuse, and more—all in support of fighting inequity, and particularly racial inequity, in public education.

About the Role

As our next Trust & Safety Director, you are looking for more than just a job—you’re looking for an organization whose mission aligns with your values. You are eager to lead a high-performing team focused on security, data privacy, policy, risk management, and data integrity. In this role, you will report to the Senior Vice President of Operations and will: 

  • Own the Trust & Safety team’s strategic vision and tactical, day-to-day operations. Define objectives, key results, and performance metrics that align with the Operations team’s strategic vision and clearly define the goals and success for your team.
  • Manage a team of full-time and part-time Trust & Safety experts. You’ll hire, grow, coach, and provide feedback to ensure that the team maintains a high level of productivity and quality.
  • Level-up our ability to address security threats in an increasingly risky online environment. Strategize and implement security changes necessary for growth and scalability, to protect from data breaches and high-profile security incidents. Design and deploy tools for standardizing and tracking security metrics.
  • Lead the organization’s strategy around data privacy and student safety, and liaise with legal to formulate policies to support its implementation. 
  • Oversee Trust & Safety policy development and implementation, including but not limited to privacy policy, terms of use, and eligibility policies.
  • Lead risk management and mitigation against fraud and other policy misuse.

Own the integrity of data managed by your team of school data experts to ensure complete and up-to-date school information for our teachers, donors, and partners.


This position might be for you if you are: 

  • Mission driven. You care deeply about education and share our organization’s commitment to racial and economic equity in America’s public schools. 
  • An empathetic leader. You lead by example, and you value and seek to understand the perspective of each individual on your team. 
  • An experienced manager. You have spent time developing direct reports, and ideally have team leadership experience. 
  • An exceptional communicator and collaborator. You have significant experience working cross functionally, managing multiple stakeholders, and gaining buy-in.
  • Data and process oriented. You have excellent data analysis skills and are comfortable using data software to analyze risk and impact, and inform decision making. (We use Looker.)
  • An experienced professional in one or more areas of Trust & Safety. You have been responsible for protecting security, you’ve owned data privacy, or you have owned the risk management function (ideally including financial and reputational risk) of a company or other entity.

Compensation and Benefits

Compensation for this role is competitive with equivalent roles at other nonprofits of our size. In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page

To Apply

Apply online with a resume and cover letter addressed to Maya Lundhagen, Senior Vice President of Operations.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient. 

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

To date, teachers at 83% of all the public…

Details at a Glance

  • Time Commitment
    Full Time Schedule


Temporarily Remote
Work may be performed anywhere in United States
Associated Location
134 W. 37th St., New York, NY 10018, United States
Floor 11

How to Apply

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.