Client Advocate


Job Type

Full Time

Published:

03/28/2018

Address

Atlanta
Georgia
United States

Description

Tahirih Justice Center, a non-profit legal services organization, seeks an outgoing and empathetic professional for our Client Advocate role. Based out of our newly opened Atlanta, GA office, this role will primarily manage the social needs of clients, and will secondarily support the legal needs of clients. This position will require a high degree of emotional intelligence and discretion to support immigrant women and girls fleeing gender-based violence. This position will work in tandem with the Staff Attorney and other team members in the Atlanta office to provide holistic trauma-informed support to our clients. 


The ideal candidate will have experience working with female victims and survivors of violence from multi-cultural backgrounds, and will be skilled at supporting clients in a variety of emotional and mental states. This role requires a high degree of professionalism, self-motivation, and a thriving passion for social justice. The successful candidate must be detail and solution-oriented and be able to effectively multi-task in a high-volume, fast paced office. 


About the Tahirih Justice Center: The Tahirih Justice Center is a growing national non-profit organization that supports the courage of immigrant women and girls who refuse to be victims of violence by providing holistic legal services and advocacy in courts, Congress, and communities. Through pro bono holistic legal services, community outreach and education and nonpartisan public policy advocacy, Tahirih protects women and girls seeking protection from gender-based human rights abuses such as domestic violence, sexual assault, human trafficking, female genital mutilation, honor crimes, and forced marriage. Tahirih is a Bahá'í-inspired organization and works to create a world where women and girls can live in safety and with dignity. Tahirih’s 70 employees work from offices in the DC metro area, Baltimore, Houston, Atlanta, and the San Francisco Bay Area.  


Key Areas of Responsibility

Social Services

• Conduct social service, mental health, and medical needs assessments for Tahirih clients

• Maintain a case load of up to 15-25 clients

• Provide initial and ongoing crisis intervention and safety planning to clients 

• Conduct research and provide referrals on housing, food banks, counseling, money management, medical, and other social service 

• Ensure a wide range of client needs are met, including assistance with housing, food, transportation, translation, medical and mental health services, education, and assistance accessing public benefits through brief services and case management

• Maintain regular communication with clients through regular calls and in-person meetings to provide follow-up, additional referrals, and to address other non-legal needs 

• Collaborate with the Atlanta office team members to provide holistic, client-centered, trauma-informed services to clients

• Write letters of support for clients’ cases upon request

• Maintain clients’ records by documenting case notes, resource information, and progress


Paralegal

• Screen and interview prospective immigration clients

• Assist the Staff Attorney in management of the intake process

• Manage service inbox and handle emails according to Tahirih protocols

• Maintain client files and database

• Provide general administrative support for staff attorney such as preparing correspondence, faxing, copying, answering phones, scheduling client appointments, drafting and filing documents and attending court when necessary

• Assist in preparation of immigration applications as necessary 

• Provide Spanish language translation and interpretation as necessary

• Conduct outreach activities and trainings, as directed by Executive Director

• Provide administrative support to pro bono program 


Qualifications

Minimum Qualifications:

• 1 – 5 years of relevant experience serving the needs of diverse populations

• Bachelor’s Degree in Social Work or related field

• Ability to communicate effectively in languages other than English, especially Spanish

• An engaging communicator who can effectively and independently communicate with diverse audiences and network collaboratively among a variety of stakeholder groups

• Must be highly organized and comfortable balancing priorities of multiple clients

• Must be self-motivated and driven

• Must be comfortable in a collaborative, consultative environment

• Must be committed to nonpartisanship


Desirable Qualifications:

• Preferred experience and/or knowledge of domestic violence, sexual abuse, and human trafficking

• Flexibility to assist clients 

• Excellent creative problem solving, strategic thinking, and analytical skills 

• Exemplary time management and prioritization skills 


Benefits

Annual salary and benefits: Competitive compensation depends on experience. Generous benefits include fully-paid employee health, vision and dental insurance; a 401(k) defined contribution retirement plan; flexible work schedules; professional development including in-house training programs, staff enrichment retreats and other growth opportunities. Employees have a very generous self-managed leave benefit inclusive of vacation, sick and holidays, including an office closure the week between Christmas and New Year’s. 

Level of Language Proficiency

• Bachelor’s Degree in Social Work or related field

• Ability to communicate effectively in languages other than English, especially Spanish

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

https://recruiting.paylocity.com/recruiting/jobs/List/2402/Tahirih-Justice-Center

Submissions: Please include a cover letter, resume, and a list of three references.


Applications will be reviewed on a rolling basis. 


Please note: Candidates must be authorized to work in the United States for any employer.


Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. Tahirih practices inclusiveness in decision making through the use of consultation with employees throughout the organization. Tahirih does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Applicants committed to equity from all backgrounds, experiences, abilities and identities are encouraged to apply. 


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