Housing Alliance Delaware: The mission of Housing Alliance Delaware is to advance housing opportunities, end homelessness and promote vibrant communities. Housing Alliance Delaware is a statewide nonprofit organization with offices in Dover and Wilmington.
Centralized Intake: Delaware’s Centralized Intake System serves persons experiencing homelessness in Delaware by identifying persons experiencing homelessness, assessing their housing and service needs using a standardized tool, and quickly connecting them to the appropriate shelter and housing interventions necessary to achieve long-term housing stability. Delaware’s Centralized Intake System includes standardized structures and protocols that streamline screening, assessment, and referral processes for clients experiencing homelessness.
The Intake Specialist is responsible for providing high quality customer service and assistance to people experiencing homelessness in Delaware, conducting intake assessments, and making direct referrals to emergency shelter for people in need. This person will work in Housing Alliance Delaware’s Wilmington office.
1. Respond timely and professionally to inquiries from people in Delaware experiencing homelessness by phone and by email.
2. Conduct client assessments and input high quality data into the Community Management Information System (CMIS).
3. Use CMIS to track bed availability and make referrals to emergency shelters throughout Delaware.
4. Utilize a trauma-informed approach to the provision of direct client services.
5. Build relationships with external stakeholders and develop working knowledge of Delaware’s homeless assistance programs and resources.
6. Assist with data collection and activity tracking.
7. Conduct VI-SDPAT assessments with people experiencing homelessness.
8. Other duties as assigned by the Centralized Intake Program Manager, Associate Director, or Executive Director.
1. Excellent interpersonal and communication skills.
2. Knowledge of the homeless services system in Delaware or a willingness to learn.
3. Excellent decision making skills.
4. Excellent computer skills.
5. Experience working with vulnerable populations.
Completion of a Bachelor’s degree in social work, social services, sociology, public policy, public health, or a closely related field at an accredited college or university, or 2+ years of experience working in direct service with people experiencing homelessness or other vulnerable populations.
Licenses, Registrations or Certificates:
· Prior to hiring the applicant will be required to undergo a criminal background check. Each applicant will be considered on a case by case basis.
Minimum Education Required