Supervising Case Manager

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Published 2 days ago



Posted: 5/3/21

Are you a licensed professional who is interested in supervising and mentoring a team of social workers, case managers and peer specialists?

Are you an experienced professional who is interested in helping us implement a more focused strength-based and community-engaged approach?

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!



The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 250 employees, citywide.


­­­­­­­­­­­­­­CJA VALUES

Each employee at CJA is guided by these values in our work:

  • Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
  • Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
  • Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.


CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional or developmental challenges, who have criminal court involvement. 


  • Oversee a team of social workers and case managers to provide supervision and services to a population of high-need participants
  • Review documentation submitted by staff to ensure adherence to standards of quality, appropriateness, and compliance with programmatic regulations
  • Assist with orientation and training of new team members
  • Provide individual supervision and chart reviews for case management staff
  • Facilitate trainings and make recommendations on professional development as needed
  • Ensure compliance with client documentation and data input to fulfill reporting requirements by funders
  • Conduct psycho-social assessments for new intakes into the program
  • Manage and provide counseling and case management to targeted caseloads of adults and adolescents who are living with serious mental illness (SMI) and substance use disorders (SUD) including treatment planning and referrals
  • Perform comprehensive screening using evidence-based tools to effectuate referrals to mental health or substance use treatment facilities and accompany and/or arrange transportation for clients to facilities when necessary
  • Maintain regular face-to-face and telephone contact with participants
  • Conduct community visits as needed to better serve individual clients
  • Maintain communication with defense attorneys and referral agencies until completion of reporting responsibilities
  • Update computerized case management files with notes and attendance records
  • Appear and advocate in court regarding clients’ compliance as necessary


  • LCSW, LMSW or LMHC preferred, with 3+ years of related experience working with SMI or SUD adults and adolescents for external candidates
  • At least one year of supervisory experience preferred
  • Knowledge of NYC Court operations, preferred

The ideal candidate will possess a combination of the following knowledge, skills, and experiences:

  • Experience providing therapeutic services to mentally ill populations and adolescents
  • Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
  • Knowledge of treatment programs (substance use, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
  • Ability to exercise sound and quick judgment
  • Excellent communication and writing skills
  • Excellent time management skills
  • Computer literacy with the ability to quickly adapt to changing technology
  • Must be willing to work evening and weekend hours, if needed
  • Knowledge of Evidence Based Practice techniques including but not limited to Motivational Interviewing, Seeking Safety, DBT, CBT
  • Experience documenting client progress in an Electronic Health Record System.
  • Willingness and ability to travel within the 5 boroughs
  • Bilingual, a plus

LOCATION: Long Island City, NY or Kew Gardens, NY

SALARY: $76,500 

BENEFITS:  CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Note: Due to the nationwide pandemic CJA has implemented remote working for most staff until March 2021. While it is uncertain where NYC will be with respect to resuming direct client work at the time of hire, the successful hire must be willing to assume responsibilities that are both remote and on-site; this includes access to your own personal computer, laptop or tablet, and internet, until company devices can be issued.

Only those candidates being considered will be contacted.

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.



Posted: 5/3/21

Are you a licensed professional who is interested in supervising and mentoring a team of social workers, case managers and peer specialists?

Are you an…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    Master's Degree Required
  • Professional Level


Up to $76,500


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

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