IT Manager

Job Type

Full Time




1500 Broadway
Suite 400
United States


The IT Manager is a member of the Technology team at Fair Trade USA and reports to the VP of Technology Innovation. This position will manage the evolution of our technology infrastructure, including wireless networks, teleconferencing solutions, file management, and VOIP. This role is also critical for ensuring that we deliver excellent user support across our infrastructure and is responsible for providing timely, high quality customer service.

The responsibilities for this role are:

● Co-create a roadmap for evolving our IT in partnership with the VP of Technology

● Identify the appropriate mix of external resources to provide high quality, efficient support while getting directly involved with escalated issues

● Manage vendors to support activities as needed

● Ensure that new employees (in-office and remote) are provided with computers and appropriate access to necessary systems and upgrades

● Develop and maintain a hardware and software inventory

● Create strategy for managing desktop support requests

● Manage installation of software on laptops and servers

● Manage licensing of Office 365 and Active Directory integrations

● Create strategy for backups, disaster recovery and security protocols

● Collaborate with the Salesforce Team to ensure a seamless experience for employees

● Create IT policies and procedures

● Collaborate with the Admin team to upgrade videoconferencing solutions 

● Lead the continual improvement of our connectivity in the office

● Manage purchases and expenses related to these activities

This role requires:

● 3+ years of desktop support experience

● 2+ years of experience managing Office 365

● 2+ years of Microsoft Windows server and Active Directory management

● Strong organizational and time management skills

● Understanding of common cloud-based services such as Box, Salesforce, and Zoom

● Experience implementing desktop and server security best practices

● Experience provisioning Windows and Apple computers

● Experience with local networking, including configuring firewalls, intrusion detection/prevention, and optimizing wireless networks

● Knowledge of enterprise videoconferencing solutions

● Great interpersonal skills and a collaborative nature

● Bachelor’s degree preferred

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply