19 Clarendon Street
The School Operations Manager serves as an ambassador for Boston Ballet School (BBS) and Boston Ballet.
He/she oversees operations for Boston Ballet School’s three locations and ensures activities are integrated with the other areas of Boston Ballet. He/she acts as the school liaison to other Boston Ballet departments to coordinate facilities/operational management and represents the School on cross-functional teams. This position is considered full-time and exempt.
In addition, the School Operations Manager is responsible for the day-to-day operations and all aspects of customer service for the School’s Boston Studio, located within Boston Ballet’s headquarters. And he/she assists in the management of the School’s Adult Dance Program.
Working closely with the BBS Directors and Principals, the Operations Manager is responsible for customer service and ensuring administrative and programmatic needs are met and goals are achieved. He/she supervises a team of three full-time and several part-time direct reports who provide management support to the BBS staff, faculty and musicians. The School Operations Manager trouble-shoots for emergencies at all locations, which may occur outside of their scheduled work hours (i.e., on call). In addition, this role requires some work on nights and weekends.
Operations and Staff/Supervision (20%):
- Hires, trains and manages Studio Manager, School Administrators and part-time studio administrators
- Oversees training in daily operations and customer service for Studio Administration teams
- Manages BBS inclement weather/emergency closing procedures; Activates communication plan when closing is necessary.
- Responsible for ensuring each studio is managed consistently to reflect BBS expectations.
Studio Management (30%):
- Oversees day-to-day operations of 50-weeks of BBS programming at the Boston Studio, which serves over 600+ students on a weekly basis. (BBS operates seven days per week).
- Works with BBS leadership team to promote and advance enrollment and retention in all programs.
- Maintains positive relations with parents and students from all BBS programs, through email, phone, and in-person communications
- Responsible for maintaining a safe, healthy and clean School/educational environment; overseeing safety and security procedures and staffing at the Boston Studio.
- Handles financial management of Boston Studio’s (e.g., petty cash and operational expenses).
- Assists prospective families with information about programming and registration
- School liaison with BB management team (Facilities, IA and ECI) to coordinate use of 19 Clarendon Street facility
BBS Business Administration (40%):
- Administers bi-weekly BBS payroll
- Assists with execution of Faculty, Staff and Musician contracts; and administers new hire documentation
- Supports Managing Director with budget development, forecasts and reporting
- Oversees Spring Showcase and special event management, working closely with Studio Managers and Institutional partners
- Collaborates with Institutional Advancement staff to support cross-functional events and other initiatives.
- Other job-related assignments, as needed.
Program Management (10%):
- Works closely with Principals on student recruitment and retention strategies
- Creates and implements marketing and communication tactics to enhance BBS Adult programming
The ideal candidate will be a strong manager, who is a self-starter and able to work well both independently and as part of a team. Must be able to manage multiple priorities, while maintaining a positive attitude and a professional, calm demeanor and promoting a spirit of team work. He/She will possess excellent customer service skills, and should enjoy working with Students and Parents in a fast-paced educational environment.
- Bachelor’s degree in arts management, education administration, business or related field required
- Master’s degree in arts management, education administration, business or related field strongly preferred
- Minimum of seven years of experience in a professional environment, including supervising a staff
- Strong organizational skills and problem-solving skills
- Exceptional customer service skills with superior written and verbal communication skills
- Experience working in school or camp program with children (knowledge of dance/ballet a plus)
- Theater production and marketing experience
- Strong computer skills including Microsoft Office (especially Excel), experience with Tessitura and MindBody,a plus
- Accounting and financial management skills, a plus
- Ability to work comfortably, and collaboratively, in a busy performing arts / school environment
Boston Ballet is an equal employment opportunity employer
- Health and Dental Insurance
- Flexible Spending Accounts
- Short-Term Disability
- Life Insurance and AD&D
- 403(b) Retirement Savings Plan
- Commuter Choice Benefit Plan
- Paid Time Off – Holidays, Vacation Days, Personal Days, and Sick Days
- Free adult dance classes
- Complimentary tickets to Boston Ballet performances
Minimum Education Required
How To Apply
To apply for this position, please send a resume and cover letter to email@example.com. IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE SUBJECT LINE OF YOUR E-MAIL. No phone calls please.