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Bureau Services Specialist

Posted by
Credit Builders Alliance
|
Washington, DC
New
|
Published 19 days ago

Position Summary: As part of the Bureau Services team, the Bureau Services Specialist works to support CBA’s membership by helping them set up with bureau products and providing them with expert ongoing technical assistance. The Bureau Services Specialist also assists the Chief Technical Officer, Chief Program Officer, and Data and Technology Specialist with data collection to support special projects and research.

Essential Duties:

1. Bureau Services (85%)

a. Providing expert technical support

• Assists the Chief Technical Officer with Metro2 monthly data submissions, sending reminders to Reporter members, reviewing and tracking Member files, and following up to provide technical assistance as necessary.

• Manages eOSCAR queues to monitor consumer credit disputes for CBA members and confirm or correct data by contacting and verifying information with Reporter members.

b. Onboarding new and existing leads for CBA’s services

• Assists the Chief Technical Officer, Manager, Technical Training and Projects, Manager, Member Relations, and other Bureau Services Specialists with on-boarding new and existing leads for CBA services including:

o Preparing bureau application packages and providing technical assistance during setup for any CBA core services.

c. Integrating New Bureau Services

• With support from the Chief Program Officer and Chief Technical Officer, works to integrate new bureau products and services into the Bureau Services team workflow, including but not limited to new partnerships for consumer data reports.

2. Support for special projects and expanding membership 10%

a. Attends conferences in the industry, both in DC and in other cities.

• Supports CBA exhibit booths to introduce new nonprofits to CBA’s services, as necessary.

• Follows up on leads generated from conferences in collaboration with the Manager, Member Relations.

b. Supports Training Institute and Manager, Technical Training and Projects with new projects

based on experience, skill, and availability.

c. Supports the Chief Executive Officer, Chief Program Officer, and Chief Technical Officer with

data collection and tracking of member outcomes and program impact.

3. Other duties as necessary: 5%

Position Summary: As part of the Bureau Services team, the Bureau Services Specialist works to support CBA’s membership by helping them set up with bureau products and providing them with expert ongoing technical assistance. The Bureau…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 11, 2021
  • Application Deadline
    September 30, 2021

Salary

USD 45,000 - USD 55,000

Benefits

CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible

Spending Account, 403(b) retirement savings-plan with employer match, and generous paid time off and holiday policies.

CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible

Spending Account, 403(b) retirement savings-plan with employer match, and…

Level of Language Proficiency

Written and verbal English proficiency.

Written and verbal English proficiency.

Location

Temporarily Remote
Work must be performed in or near Washington, DC
Associated Location
1701 K St NW, Washington, DC 20006, USA
Ste. 1000

How to Apply

For full consideration, candidates should provide a resume and cover letter that addresses the responsibilities and qualifications described above and submitted by email to careers@creditbuildersalliance.org. Please include the job title “Bureau Services Specialist " in the subject of your email. We will begin reviewing applications by August 9, 2021.

For full consideration, candidates should provide a resume and cover letter that addresses the responsibilities and qualifications described above and submitted by email to…

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