Job Summary: Working with a Relocation Manager and Project Manager, the Relocation Specialist manages the day-to-day work involved in the relocation of households at 1005 Powell Street, 1201 Powell/900 Jackson, 1535 Jackson, 289 Ninth Avenue/800 Clement, 937 Clay, and future projects prior to, during, and after rehabilitation of those properties, including settling all outstanding claims.
Status: Full-time, Nonexempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Monday through Friday, 9:00 a.m. to 5:30 p.m., and some nights and weekends
Salary: DOE; Comprehensive benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
General Job Responsibilities:
- Position exists to meet with residents slated for impacts by construction projects, identify relocation needs, implement a plan for relocation, and provide assistance and resources for residents relocating out and back to their home units
- Assisting Relocation Manager, Contractor, and Chinatown CDC staff, develop a plan for relocation of residents prior to construction.
- Process paperwork needed for relocation, including general information notices, 30-day notices, relocation agreements, per diem requests, and check requests.
- Arrange meetings with each resident household with other staff to discuss relocation and proposed unit improvements.
- Inspect unit and resident characteristics to assess relocation need. Revise relocation plan as needed.
- Arrange for relocation. Secure off-site relocation units, work with staff to prepare on-site units for use as relocation units, assess daily remuneration rates if needed for relocated households, anticipate residents’ needs, schedule transfers of utility services, arrange for packing materials and storage, and schedule moving crews.
- Order and distribute packing material.
- Be available to deal with residents’ relocation concerns and questions individually as well as at resident meetings, which may be held in evenings or on weekends.
- Monitor and assess resident households’ progress in packing for relocation. If needed, arrange for assistance for households to meet schedule.
- Act as main contact for moving crew and contractor during relocation process.
- Working with Relocation Manager, Contractor, and Chinatown CDC staff, respond to and resolve problems which impact relocation: moving crew mistakes or problems, resident problems, etc.
- With Project Manager’s assistance, manage, review, and revise relocation budget
- Support Project Manager to assure smooth operation of relocation and construction.
- Arrange for translation /interpretation services as needed.
- Working with pest inspector and property management staff, assess all units for pests prior to relocation and arrange for pest treatment if identified.
Financial Responsibility and Authority:
- Help develop, monitor, and maintain the relocation budget
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
Knowledge, Skills, and Experience:
- Consistent attention to detail
- Ability to manage multiple deadlines
- Strong interpersonal, organizational, analytical, and problem-solving skills
- Ability to set boundaries with or maintain cooperative relationships with residents as well as staff and vendors
- Ability to work well with residents who are in a potentially stressful temporary transition
- Willingness to learn about relocation process and issues and to adhere to legal relocation requirements
- Ability to manage and track relocation budget
- Ability to communicate and work respectfully with ethnically and socio-economically diverse residents, staff, and external contacts
- Capacity to work independently and exercise reasonable judgment
- Excellent written and verbal communication skills
- Ability to maintain high level of confidentiality
- Proficiency in Microsoft Word and Excel on a PC platform with Windows operating system
- Bachelor's Degree or equivalent experience
- Experience with word processing and spreadsheet software
- Bilingual/biliterate in Chinese (Cantonese) and English
- Requires some evening and weekend work
- Experience working with seniors and families
- Experience working in multi-family housing
- Experience working in a dynamic construction environment
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