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Director of Support Services

Posted by
YWCA Silicon Valley
|
San Jose, CA

YWCA Silicon Valley


New
|
Published 24 days ago

January 25, 2021
December 23, 2020
$85,000 - $110,000

CAREER OPPORTUNITY

Director of Support Services

Full-Time, Exempt.

Compensation: $85,000 - $110,000

Location: YWCA Silicon Valley, San Jose, CA 95112

Website: www.ywca-sv.org

Department: Support Services



For over 100 years, YWCA Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention

to survivors of domestic violence, sexual assault and human trafficking and their families. We have an exciting future, and the team to deliver on that lasting change for the people we serve.


To encourage survivor self-determination, services are delivered through

an intersectional, strengths-based, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Director of Support Services!


Reporting to the Interim CEO, with dotted-line reporting to the COO, the Director of Support Services ensures YWCA Silicon Valley meets or exceeds the program quality, outcomes, and financial goals within the support service continuum so the organization’s mission, strategic directions, and business plan can be achieved. As a member of the senior management team, the Director participates in strategic planning, business planning, budgeting and problem solving. 


 The Director:

  • Ensures the delivery of quality support services

programs, e.g. 24/7 crisis response, case management & advocacy, crisis

counseling, and legal services to survivors of domestic violence, sexual

assault and human trafficking

  • Manages a department portfolio of 20+ federal,

state and local funding contracts, directs 45 department staff and budget of $5.2 million; responsible for fiscal management and stability of the department teams;

  • Ensures that the program operates within the

approved budget, including proactive achievement of net revenue goals

  • Creates an annual department business plan and

budget that is in alignment with and advances the YWCA’s overall business plan and strategic plan

  • Provides leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff through organizational growth.
  • Develops new initiatives, programs, and services to advance the Support Services Department and the mission, vision, values and strategic plan of the YWCA
  • Cultivates and manages existing relationships with community stakeholders to ensure positive YWCA positioning and cohesive community access to services


We are seeking a solutions-focused leader to sustain programming and mission impact for the Agency with a continuous drive for improvement and growth (vertical and/or horizontal). Candidates must have adaptive leadership skills and have a demonstrated understanding of capacity building principles.


Candidates must have either a Master’s degree in social science, MPA, or MBA or equivalent combination of education and experience. Candidates must have a Minimum 5-8 years of management experience and 10+ years program experience. The ideal candidate must have a demonstrated understanding of financial management, program management, systems change, evaluation and planning. Key to success is the ability to be present in a changing work environment; the ability to build relationships with community stakeholders; and model healthy boundaries with empathy and compassion. The successful candidate will be a strategic leader, with a demonstrated understanding of gender-based violence movement and trauma-informed care. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management, grant management, and record keeping.


Required: Cleared background check (fingerprinting), valid California driver’s license and reliable internet, reliable transportation, and auto insurance. Must have completed or be willing to complete 65-hr California State Sexual Assault Counselor certification. (Training will be provided).


TO APPLY: Submit Resume & Cover Letter to and hr@ywca-sv.org with “Director of Support Services” in subject line. First deadline for submission of resumes: January 14, 2021. Position will be open until filled.

CAREER OPPORTUNITY

Director of Support Services

Full-Time, Exempt.

Compensation: $85,000 - $110,000

Location: YWCA Silicon Valley, San Jose, CA 95112

Website: www.ywca-sv.org

Department: Support Services



For over 100 years, YWCA Silicon Valley has…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Master's Degree Required
  • Managerial

Benefits

Medical, dental, vision, life insurance, retirement, Employee Assistance Program (EAP), 65 hour training

Medical, dental, vision, life insurance, retirement, Employee Assistance Program (EAP), 65 hour training

Location

San Jose, CA

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