Tenant Counselor

Job Type

Full Time


Details: $20.53 per hour




1501 North 45th Street
2nd floor
United States


Job Summary: The Tenant Counselor is a part of the Supportive Services team. This position is responsible for providing timely and accurate assistance to individuals facing the loss of their rental housing, providing accurate referrals to community resources, leading community education and outreach activities on Landlord Tenant Law and Financial Education, participating in relevant committees and organizations focusing on housing issues; tracking client trends and advocating for systems changes to address needed improvements in housing issues.

To Apply: Applicants MUST complete the Solid Ground application form on our website specific to this position to be considered. To find the needed application online, go to https://www.solid-ground.org/get-involved/careers/job-application-form/ and complete it, ensuring to type the name of the position. You may also leave a message on our job line at 206.694.6840 requesting the job application in word document via email or mail, and you may apply in person at 1501 North 45th Street in Seattle's Wallingford neighborhood. Please be encouraged to also view our other open positions on our careers page.

Essential Responsibilities, Duties & Tasks:

35% Provide coverage during regularly scheduled shifts on the Tenant Counseling Services hotline. Provide customer-service oriented one-on-one counseling to households who are at imminent risk of losing their housing or need assistance with asserting their rights as provided under WA State rental housing laws. Conduct thorough intake; inform households of their rights and responsibilities under applicable WA State rental housing laws and local municipal codes and make referrals to other community resources for housing issues and other crisis related social services. Be highly knowledgeable about strategies to help households maintain housing stability. Address any circumstances that affect household’s ability to stay housed and maintain rent payments including discussion of action plans and financial education to resolve housing issues and prepare tenants to negotiate with landlords to implement agreements to help households maintain housing.

25% Lead tenant education workshops to inform the community on housing stability issues such as tenant rights and responsibilities, fair housing, legislative advocacy, financial education, etc., via in person interactions, blog posts and social media, and resource broadcasting; continue to develop partner sites and opportunities for tenant educational workshops; develop, improve and maintain topical and cultural relevance of tenant and financial education information and outreach materials.

20% Collect and analyze client issues that are trending for the purpose of advocacy to inform local and statewide organizations of issues that most negatively affect the long term stability of tenants, especially for vulnerable populations; represent tenant issues at community meetings. Participate in local and statewide advocacy by testifying at legislative hearings, assisting clients with getting involved, writing letters, etc. Coordinate advocacy programs, legislative involvement and civic engagement in city and state initiatives that impact renters.

10% Maintain accurate and confidential client files and documentation necessary for program administration and funding requirements. Enter client files into database in timely manner. Manage caseload in an efficient manner while maintaining a high level of customer service.

5% Participate in case conferencing with other staff on the Tenant Counseling Services and Stabilization Services teams. Provide coverage for peers during vacation or leaves of absence.

5% Assist in continual program evaluation efforts, development of systems and procedures to enhance Tenant Counseling Services; participate in program, department, agency and outside organization meetings and committees as required and/or desired.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education & Experience:

Requires one of the following:

a. At least three years of experience in a social service or related setting.

b. Bachelor's Degree in Social Work or other related field with two years of experience in social service related setting.

c. Any combination of education, experience, and measurable performance which demonstrates the capability to perform the duties of this position.

Also requires:

 Experience in housing counseling, case management for households in crisis/at risk of homelessness or other relevant experience;

 Understanding of financial education strategies to assist in housing stability, or willingness to learn and provide these services;

 Experience in landlord/tenant negotiation/mediation or other relevant counseling/customer service experience where negotiation/mediation were essential components of the work.

Minimum Qualifications:

 Excellent organizational, verbal and written communication skills.

 Experience serving low-income communities or demonstrated interest in housing issues affecting low-income communities; provide support services for clients in crisis/at risk of homelessness.

 Experience with public speaking, teaching, or leading groups.

 Self-motivated with an ability to prioritize and problem solve.

 Ability to understand and communicate legal information as it relates to rental housing in Seattle and Washington State.

 Ability to build collaborations to access resources for clients. Ability to work individually in a self-directed manner and as part of a team, as well as represent the agency in community partnerships.

 Willingness to work Evenings and Weekends conducting workshops or attending Govt. Counsel meetings.

 Willingness and ability to work with people from a variety of racial, cultural, educational and economic backgrounds with various lifestyles and sexual orientations.

 Valid driver’s license, access to reliable vehicle, and willingness to drive as needed throughout King County.

 Ability to use basic computer software (Word, Excel, Access, Outlook, Internet) to perform data entry, write correspondence, maintain statistics, and other computer related tasks.

 Ability and willingness to work some evenings and weekends for the purposes of teaching housing-related and/or financial education workshops and/or meeting with clients who are unable to meet during business hours.

Desired Qualifications:

 Experience or interest in the legislative process and advocating for changes to Landlord-Tenant Laws or issues that pertain to tenants.

 Bilingual or full professional proficiency in another language.

Physical Demands/Working Conditions: This position works in an office setting, performing general office duties. Position requires employee to lift/carry up to 20 pounds rarely, 5-10 pounds occasionally and push/pull 10 pounds seldom, 1-5 pounds frequently. Employees spend 60% of this time on the computer and 30% of the time answering the phone (70% in the office) and 30% of their time in the field. Work outside the office is 10% meetings/training and 20% workshops with clients/driving. Position has the ability to sit/stand as needed. Stairs may be required depending on workshop locations.

Hours & Compensations: This is a full time union position paying $20.53 per hour plus benefits. Benefits include medical, dental, short-term and long-term disability insurance, employee assistance program, basic life insurance, voluntary vision insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts.

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.


Excellent medical, dental, and life/disability insurance, 401k, and PTO/sick/vacation time

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply