Director of Parent Services

Job Type

Full Time




Children's Council of San Francisco
445 Church Street
San Francisco
United States


POSITION SUMMARY Children’s Council envisions a San Francisco where every child has nurturing caregivers who foster their social, emotional and cognitive development; where children’s parents have the capacity to provide for families financially and emotionally; and where caregivers have skills to support children’s development and earn incomes to support their own families.  

Access to high-quality child care has a higher economic payoff—for parents, children and even grandchildren—than any other policy aimed at supporting struggling families. Yet, for families to reap these benefits, high-quality child care must be affordable and available. Through four complementary service streams, Children’s Council’s Parent Services Department impacts all three dimensions of the child care equation—accessibility, affordability and quality. The Department brings together Child Care Resource & Referral, Parent & Caregiver Education, Parent Voices, and the Family Child Care Home Education Network.  

Reporting to the Chief Program Office, the Parent Services Director provides the vision, leadership and program- and partnership-management to align and foster collaboration within the department, across the organization, and in the broader early care and education and family support fields. The Director leads a diverse team of managers and staff who are dedicated to empowering families and to advancing Children’s Council’s mission. The Director is a creative and proactive critical thinker, who can design and expand programs and inspire others to achieve shared goals. S/he/they is an excellent communicator and collaborator, who is passionate about serving the needs of a diverse community and committed to continuous program improvement.  


Strategic Vision and Leadership

• Communicates a clear, compelling and actionable vision to achieve goals, innovation and continuous improvement 

• Thinks systemically and maintains an organization-wide perspective when conducting analysis, assessing risks, identifying gaps and planning future needs

• Personal leadership fosters ownership, respect and cooperation from staff, community partners and stakeholders  

Project and Financial Management

• Determines management and staffing structure needed to develop and run successful programs 

• Holds managers and staff accountable, using work-plans and conducting post-project debriefs 

• Anticipates potential problems, institutes controls and contingency plans, applies learning to future initiatives 

• Develops and adheres to policies to safeguard organizational resources, including developing realistic budgets and resource plans and making sound financial decisions 

• Supports managers with reporting on grants and contracts 

Staff Supervision, Development and Performance Management

• Recruits, develops, motivates and manages a diverse, high-performing team

• Works with staff to establish expectations, objectives and milestones; supports staff by providing resources, removing obstacles and representing their needs to other teams 

• Models positive staff culture for team and all staff; fosters high morale, passion for mission, motivation, cooperation and open communication

• Demonstrates commitment to staff professional development and leverages each person’s contributions

• Provides timely performance feedback, working with staff to diagnose problems, develop solutions and monitor progress; engages in ongoing coaching and counseling 

Community Collaboration and Resource Development

• Represents Children’s Council with external stakeholders in manner that engenders rapport and credibility; regularly communicates to build relationships, share knowledge, gather perspectives and secure buy-in

• Works with program funders and community partners in systems- and program-design and evaluation

• Cultivates new funding relationships, proactively identifying opportunities and making initial connections, as appropriate to the position 


• Bachelor’s or Master’s degree in related field

• Minimum of 5 years’ demonstrated success leading teams and cultivating relationships internally and community partners within a changing environment

• Demonstrated experience developing and managing budgets, planning and overseeing programs, and analyzing data and customer feedback to improve services

• Knowledge of and experience with child care and early education delivery systems, community and government social services, and human development

• Experience with policy advocacy, policy analysis or community organizing

• Fluency with issues faced by financially and socially vulnerable families, direct experience working with diverse staff, families or children, and commitment to social equity

• Excellent written, oral and presentation skills, bilingual fluency in Spanish or Cantonese a plus 



• Must be able to remain stationary for extended periods of time.

• Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed. • Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion


Benefits: Children’s Council is a family-friendly workplace offering full-time eligible employees 22 days paid vacation, 13 paid holidays, 401k with employer match, and health/dental/vision benefits upon successful completion of 30-day introductory period. 

Level of Language Proficiency

Bilingual English/Spanish or English/Cantonese a plus.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please submit cover letter and resume in Word or PDF format with “Director of Parent Services” in the subject line to: NOTE: a cover letter is required to qualify.