Lead Learning Facilitator (Inclusion)

Job Type

Full Time


Details: $18.70/hour + Benefits




5500 Phinney Avenue North
United States


As part of the dynamic Learning & Innovation Department, the Lead Learning Facilitator (Inclusion) will develop and implement strategies, partnerships, processes and trainings in creation of a new Volunteer Inclusion Program. The person in this position will serve a key role in supporting the zoo’s commitment to increase access and inclusion and celebrate the unique qualities, perspectives and values of all members of our community. The Lead Learning Facilitator will work with community partners, zoo staff, volunteers, job coaches, and families to create meaningful experiences for people with disabilities to engage with the zoo through volunteering. This position will provide direct assistance to volunteer engagement staff, other staff and volunteers and build capacity across the zoo to support volunteers with disabilities. We are looking for someone who is excited about infusing inclusion principles into our zoo culture and being an advocate for the inclusion of skills, experiences, and backgrounds that a broad spectrum of individuals can bring to the zoo. The successful candidate for this position will have experience leading diversity and inclusion work, specifically involving individuals living with disabilities and organizations that support these individuals. Experience should also include project coordination and the development and delivery of related training.

There is currently one, full-time, benefited opportinity available.


  • Lead program and project development and implementation processes and teams
  • Develop and evaluate curricula, programs, activities, projects, props and interpretive elements
  • Facilitate and present engaging programs and experiences to audiences of all ages on and off zoo grounds
  • Under direction of supervisor/manager work on the development, facilitation and evaluation of training programs and activities. Facilitate trainings or training elements as appropriate. .
  • Provide feedback on curriculum, program and activities
  • Collect and organize data and statistics, and prepare reports
  • Maintain program props, materials and supply inventories in accordance with program budgets. Stock, clean and organize props and materials for programs
  • Perform logistical support duties to include booking and organizing rooms and resources, registering participants, processing payments, scheduling activities and maintaining records and databases
  • Transport program participants, materials and resources
  • Lead and mentor Learning Facilitators, Associates, volunteers and interns and coordinate their work and daily task schedules.
  • Research content and write articles, blog posts, fliers, publications, grant narrative information, communications/interpretive materials and other promotional and support materials
  • Provide customer service information and assistance to the public, staff and volunteers. Provide crowd control, group management and rectify minor customer issues, complaints and disputes.
  • Identify and recommend policy and process improvements to supervisors/managers.
  • Facilitate meetings, including developing agendas, facilitating inclusive participation, building consensus, resolving conflicts and capturing notes.
  • Support supervisory team in maintenance of internal and external partnerships
  • Lead and assist with donor and partner cultivation activities, including (but not limited to) tours, materials and events
  • Collaborate with Education Research staff to develop and implement program evaluation plans. Apply evaluation findings to achieve program improvements
  • Perform other duties as assigned


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to work with a variety of people from different backgrounds and abilities (visitors, volunteers, teachers, administrators and staff, etc.)
  • Highly organized, detail oriented and efficient with excellent administrative and time management skills
  • Ability to prioritize workload and schedules in a fast-paced environment with multiple agendas
  • Ability to manage multiple tasks and projects with high energy and creative problem-solving skills
  • Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve department and organization objectives
  • Ability to work effectively as a team member, and independently with little supervision
  • Adaptable to changing environments, operational protocols and business situations
  • Highly professional public presence and strong customer service orientation
  • Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays
  • Commitment to the mission of the zoo and the institutions’ Core Values


A minimum of four years combined education and experience in developing and facilitating engaging, inclusive experiences for a variety of audiences; and implementing and evaluating trainings and programs. Experience with a zoo, aquarium, museum, early childhood center, park or other informal education organization preferred.


Proficient and experienced with Microsoft Office applications; particularly Word, Excel, PowerPoint and Outlook. Must be able to work with customized databases and technology, and conduct Internet research.


Must be enthusiastic and customer service oriented and deal with clients in a courteous and professional manner. Enjoy working with the public including diverse populations and people of all ages.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write curriculum, routine reports and correspondence. Ability to speak effectively to a variety of audiences including young children, families, adults and before groups of zoo employees

The ability to speak another language in addition to English is highly valued.


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds while handling, lifting, and storing program supplies, kits, and bulk food supplies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl while setting up displays, transporting class props and materials.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.


Applications are only accepted online through our Jobs page at www.zoo.org; no other forms of application will be acceptedCover letter and resume are REQUIRED when applying for this position. NO PHONE CALLS PLEASE.

APPLICATION DEADLINE: This position will be open until filled with priority given to applications submitted before October, 27th, 2018.

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

Professional Level

None specified

Minimum Education Required

No requirement