Program Officer, Assurances and Travel

Job Type

Full Time


Details: $10168 - $11168 per year



Start Date


Application Deadline



New York
New York
United States


Requisition ID: req2728

Job Title: Program Officer, Assurances and Travel

Sector: Program Administration

Employment Category: Regular

Employment Type: Full-Time

Location: USA-New York, NY - USP

Job Description


Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training, and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC's field offices across the US ensure that new arrivals have food, shelter, and clothing. IRC staff work with refugees to help them gain self-sufficiency through English language classes, job training and placement services and participation in community activities. Committed to human dignity and self-reliance, the IRC serves a symbol of hope and renewal for those who have taken flight in search of freedom.

The Program Officer, Assurances and Travel manages initial assurances and transfers as a part of the Processing team within IRC's US Programs Department. The Program Officer ensures accurate and timely submission of assurances and delivers regular updates and trainings to IRC field offices. The Program Officer reports to the Director for Processing and works closely with other US Programs staff and external partners.

*This position is contingent on FY2019 funding from the Department of State's Bureau of Population, Refugees, and Migration for IRC's resettlement activities.*

Major Responsibilities

  • Manage case assurances, transfers, inquiries, and IOM travel coordination.
  • Maintain shared Assurances, Transfers, and Arrivals mailboxes, providing timely responses to field and partner inquiries, and organizing email correspondence.
  • Become expert with processing functionality of USP's information systems: IRIS, ETO, and WRAPS. Participate in user testing for new functionality and enhancements and recommend improvements.
  • Maintain up-to-date subject matter expertise in R&P program requirements and PRM guidance. Analyze impact of new requirements, identify gaps and process improvements, and assess compliance.
  • Create and/or update SOPs on case processing and travel coordination. Facilitate user-friendly training webinars and help develop online learning modules for USP staff.
  • Work closely with the Program Officer for Data Quality and Visualization to enhance tracking of core processing metrics and create quality assurance reports.
  • Analyze trends across the network and advise the Director for Processing of areas of concern.
  • Serve as back up for other Processing functions, including allocations and family reunification.
  • Provide support to the Resettlement team as needed, including conducting desk monitoring, supporting annual headquarters monitoring, and other tasks. Backfill/TDY for Resettlement team absences.
  • Support annual proposal development and other grant reporting efforts.
  • Other ad-hoc projects and responsibilities as assigned by the Director of Processing.

Key Working Relationships:

Position Reports to: Director for Processing
Position directly supervises:

Other Internal and/or external contacts:

Internal: Processing team colleagues; USP HQ colleagues; USP field colleagues

External: Refugee Processing Center, Resettlement Support Centers, Other Resettlement Agencies, IOM

Job Requirements

  • Bachelor's Degree; advanced degree a plus.
  • 4-6+ years of experience in refugee resettlement field; demonstrated in-depth knowledge of the US resettlement program.
  • Strong computer skills: advanced knowledge of Microsoft Office, especially Excel; Adobe; familiarity with IRIS and WRAPS a plus.
  • Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners.
  • Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships.
  • Multi-cultural sensitivity and ability to work as a member of a team.
  • Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail.
  • The ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to frequent changes in processes.

Working Environment:

Standard office work environment


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply