Position Title: Reentry Program Case Manager
Reports To: Reentry Lead Case Manager
Status: Non-exempt, Full Time
Location: Santa Clara County
About Fresh Lifelines for Youth
Founded in 2000, Fresh Lifelines for Youth (FLY) is an award-winning nonprofit working to break the cycle of juvenile violence, crime, and incarceration. FLY believes that all our children deserve a chance to become more than their past mistakes. FLY’s legal education, leadership training, and mentoring programs motivate and equip youth to change the course of their lives. We are also committed to helping our juvenile justice systems become more just, humane, and equitable. As a result, FLY increases safety in our communities and decreases the costs and consequences of crime.
For more information about Fresh Lifelines for Youth please go to: www.flyprogram.org.
Reentry Program Case Manager - Position Summary
The Reentry Program Case Manager offers structured support and guidance to youth while incarcerated at James Ranch in Morgan Hill and Juvenile Hall in Santa Clara County, when needed. Case managers will be facilitating law classes. Upon release, case managers work with youth to set goals around education, building life skills and constructive uses of time, in order to prevent recidivism.
Brief Description of the Reentry Program: The Reentry Program empowers youth to decrease juvenile justice system involvement and successfully transition back into their communities.
While youth are In-Custody: When needed, facilitate interactive CBT-based legal education curriculum, including weekly one and a half hour sessions and key experiential components (e.g. role plays, juvenile system stakeholder visit, field trip, photo project, recognition ceremony) that provide:
- Knowledge: Information on legal and social consequences of juvenile crimes and legal system and experience with youth that have been impacted by gangs
- Safety: Staff create safety for the group so youth can try new behaviors and identities
- Community: Youth start change cycle within themselves which leads to broader change for their families and communities
- Empathy: Positive experience of juvenile justice system and its members (Judges, DAs, PDs, victims)
- Contemplation: Information on and examples of positive future paths to self-sufficiency
While youth are In-Custody and preparing for Reentry Services/Community Integration:
- Individualized youth support inside the Santa Clara County facilities; hours will vary based on individual youth needs
- Cross-program collaboration and communication with all Santa Clara County facilities staff to provide optimal support for each youth
- Conduct youth 1:1’s and perform assessments to determine youth program eligibility
- Attend Multi-Disciplinary Team (MDT) for in-custody youth that have upcoming release dates
While youth are Out-of-Custody/Community Integration: 6-11 months of individual intervention, addressing criminogenic factors and allowing youth to experiment with new identities and build life skills in a safe and supportive environment
- Intensive individualized youth advocacy: Based on Critical Time Intervention (CTI) model with phases for caseload dosage (2-4 hours minimum per youth per month based on phase in program)
- Multi-Disciplinary Team (MDT) Representation: Attend regular MDT meetings, as appropriate.
- Attend court dates for out-of-custody youth and report on progress made in Reentry Program
- Collaborate with Seneca, FLY’s Credible Mentor Messengers, and other PIVOT programs
Provide ongoing case management for incarcerated youth
- Meet with youth regularly to build rapport and conduct assessments
- Support and coach youth as they prepare for Reentry services and community integration
Plan Activities for Clients
- Identify and collaborate with representatives from community based organizations to plan youth activities
- Build and maintain stakeholder relationships, (i.e. representatives from community based organizations, corporations and donors)
- Prepare agenda for activities and projects
- Provide clients with transportation to and from activities, probation ordered programs and events as needed.
Provide ongoing case/crisis management for 23-25 Reentry Program Youth
- Meet with each youth on caseload for 2-4 hours per month depending on phase of program (this includes both group and individual contacts)
- Provide crisis management and support to clients, as needed. Client issues often include the following: depression, education, employment, family, gangs, homelessness, incarceration, substance abuse, self-esteem, suicide, and violence
- Conduct intakes with each youth on caseload (which will include a Service Learning Plan, and a variety of assessments)
- Assist clients and families with locating and receiving outside services to address identified needs
- Provide general Programmatic and administrative support
Engage In Community Meetings/Events
- Identify ways to participate and engage in community events and meetings to understand the needs of the community in which the clients live
- Attend and actively participate in regular community meetings, MDT’s, as needed
Qualification and Competency Requirements
Positional Competencies – required for our Case Managers
- Experience and Education: A minimum of three years’ experience working with underserved or disadvantaged youth is required. Direct service case management experience is preferred. A Bachelor’s degree in a related field is preferred.
- Bilingual: Our ideal candidate will be bilingual in English and Spanish. This is preferred but not required.
- Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers and staff. Possess the passion to energetically promote FLY’s mission/vision and FLY Program components to attract, develop and retain youth and volunteer participation with FLY.
- Strong Motivating & Communication Skills: Exceptional listening, verbal and written communication skills with all youth and internal/external stakeholders, including: active listening with youth while pushing them to change and shift their behaviors; timely and professional follow-through with phone calls and email correspondence; and the ability
to effectively present information in a clear and concise manner to top management, program staff and community partners.
- Facilitation and Classroom Management: Ability to facilitate law classes effectively with FLY youth, maintain classroom control and actively engage youth in each lesson.
- Resource Management: Utilizes strategic time and financial management to concentrate efforts on FLY priorities through efficient systems, processes and tools.
- Data-Driven Programming: Able to take excellent case notes and log hours/activities with youth during coaching sessions and input them into ETO (Efforts to Outcomes) Database in a regular and timely fashion. Understands how data informs programmatic changes and allows FLY to track program effectiveness.