Philanthropy Operations Analyst

Job Type

Full Time

Published

08/07/2018

Start Date

10/01/2018

Application Deadline

09/28/2018

Address

San Francisco
California
United States

Description

Position Summary : The Philanthropy Operations Analyst reports to the Director of Philanthropy CRM and is responsible for supporting The Trust for Public Land’s database management, donor pipeline development, prospect analytics and end-user support on all Philanthropy information systems. This position requires extensive knowledge of relational

databases and Excel.


Performance Requirements

● Act with integrity, honesty, and knowledge that promote the culture, values, and

mission of The Trust for Public Land.

● Maintain a calm demeanor during periods of high volume or unusual events.

● Anticipate the needs of teammates and colleagues by constantly evaluating those

individuals and the environment for cues.

● Deliver outstanding service to teammates and colleagues.

● Process data and data-centric tasks with a very high standard of quality.

● Approach job functions and teammates with the flexibility to facilitate rapidly adjusting

to address competing priorities.

● Manage many simultaneous competing priorities, prioritize and resolve them to deliver

optimal outcomes.

● Define needs, design solutions, and deliver desirable outcomes in a timely manner.


Essential Functions

Philanthropy Operations Helpdesk

● Serve as a secondary system administrator (Jira), trainer, and support strategic

development. Manage and design user interface, forms, and workflows.

● Primary Helpdesk Agent: Assign issues and ensure they are addressed in a timely

manner; liaison between teams, agents, and customers as needed.


CRM User Support and Training

● Tier 1 Application Support (ClearView CRM): Troubleshoots configuration and settings.

● Document, report, and help resolve tier 2 issues.

● New user training and ongoing issue-specific training.

● Help identify needs and strategic use cases for new features and business processes;

document, communicate and help achieve desired outcome with vendor and teammates

- provide support for rollout to users including defining procedures and business rules.


Report and List Development

● Tier 1 Report Requests: includes variations of mail and email lists, gift reports,

prospect/gift attribute reports using Crystal Reports, SQL queries, and Excel.

● Produce data visualizations using Excel, PowerPoint, and various other BI tools.


Database Management

● Manage database integrity and hygiene efforts including duplicate resolution.

● Manage imports for data appends; evaluate and process code table maintenance.

● Occasionally participate in gift processing where additional staffing capacity is needed.


Required Knowledge, Skills & Abilities

● Adept attention to detail and highly organized.

● Strong interpersonal skills.

● Ability to learn quickly.

● Understand and carry out oral and written instructions and request clarification when

needed.

● Capable of working both independently and as part of a team.

● Adapt constructively to rapidly changing dynamics and priorities.

● Pre-hire proficiency required in Microsoft Windows & Office, Google Drive, and Slack.

● Proficiency required, with post-hire training as needed, in ClearView CRM, Crystal

Reports, Jira & Jira Service Desk.


Qualifications

● Minimum of 1 year of experience working with a relational database system.

● Preference for experience:

o with SQL*Plus, Crystal Reports, and Jaspersoft BI

o with a helpdesk/issue tracking system (like Jira)

o in a nonprofit fundraising environment

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

http://www.tpl.org

Apply online:

https://www.tpl.org/about/jobs/philanthropy-operations-analyst#sm.000h9rcvp8khegk11ff1hhutfut11



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