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Process and System Support Officer (Global Role, Flex Location)

Posted by
WaterAid
|
London, England, United Kingdom
New
|
Published 4 days ago

Want to use your skills and play a vital role in an energetic and progressive team dedicated to making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Process and System Support Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

WaterAid's Institutional Funding and Partnership (IFP) team is responsible for securing and managing restricted funding to deliver the organisation's programme ambition. The Contracts & Compliance unit within IFP ensures the enabling environment is in place for the effective management of restricted income.

As our proactive and detail-oriented Process and System Support Officer in Contracts & Compliance you will support the unit in managing the funding business process and ensuring quality of funding data in a bespoke system, including developing system-generated reports. As a key part of your role, you will provide training to system users and improve guidance materials and communications.

The post is a full time fixed term employment contract for two years. The location can be flexible, subject to your eligibility to work in the country you indicate in your application. This is an office-based post in a country where WaterAid has a presence


In this role you will:

* Improve data quality in relevant systems and support capacity strengthening among users through training, communications and technical support.

* Monitor system data quality and liaise with colleagues to improve quality. You will contribute to building and rolling out a Power BI for monitoring quality and trends.

* Provide inductions and refresher training on the restricted funding process and system, and improve guidance and training materials.

* Respond to user queries and provide trouble shooting support, including the technical resolution of system bugs and liaising with internal IT support and external developers on implementation of change requests.

To be successful, you'll need:

* Degree in a relevant subject (IT, system administration, data analytics etc) Or an equivalent experience

* Knowledge and understanding of funding cycles in a non-profit organisation

* Skills and experience in working with large and complex data sets

* Skills and experience in delivering software-user training and support service to a non-technical audience

* Excellent problem solving and communication skills

Salary: The UK-based salary for this role is £27,830 to £29,300 subject to experience with excellent benefits.

WaterAid pay and benefits vary depending on the country of the successful candidates. For UK-based posts this includes:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Wide range of flexible and agile-working arrangements
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
  • Sabbaticals
  • Volunteer Day

How to Apply:

To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into the same document in either Word Document or PDF format. Please also state the WaterAid office location where you would want to take up this role. Applications will now close 23:59 UK time on 11/04/2021 . Availability for virtual interviews is required w/c 19/04/2021.

Additional Information:

WaterAid is currently located at Canary Wharf, London and this will be your contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we are supporting homeworking and the office transition will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the country you indicate in your application.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.


WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at careers@wateraid.org.

Want to use your skills and play a vital role in an energetic and progressive team dedicated to making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Process and System Support Officer to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Application Deadline
    April 11, 2021
  • Professional Level
    Professional

Salary

The UK-based salary for this role is £27,830 to £29,300 subject to experience with excellent benefits.

Location

Temporarily Remote
Work must be performed in or near London, England, GB
Associated Location
London, England, GB

How to Apply

How to Apply:

To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into the same document in either Word Document or PDF format. Please also state the WaterAid office location where you would want to take up this role. Applications will now close 23:59 UK time on 11/04/2021 . Availability for virtual interviews is required w/c 19/04/2021.

How to Apply:

To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into the same document in either Word Document or PDF format. Please also…

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