Business Analyst Consultant

Job Type

Full Time



Start Date


Application Deadline





Job Description:

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance



Business Analyst


Consultancy Level I



DUTY STATION (City, Country):

Rome, Italy


6 months – Start date TBD (Tentative date 08/10/2018)





As an outcome of the Cost Excellence (CE) review carried out jointly by the Innovation and Change Division (INC) and the Administrative Services Branch (RMMA) in 2016, projects to transform (1) Travel and (2) Asset and Light Vehicle (LV) Fleet management have been approved.

Regarding the asset management transformation/digitalization, some key streamlining initiatives have been initiated to reduce the amount of unused/obsolete assets, simplify processes of asset recording, count and reconciliation in GEMS (global equipment management system – WFP SAP PL/M module) and improve quality of asset data.

Significant work is required on optimising systems and processes to support asset and light vehicle fleet management, workstream which comprehends a subset of several undertakings:

Roll-out of the GEMS Mobile solution.

Development of the GEMS Mobile 2.0 solution to integrate new functionalities.

Integration of GEMS with the rest of WINGS II modules (WINGS is WFP’s ERP system).

Integration and/or interfacing corporate systems used within WFP to automate dataflow.

Fleet Management System (FMS) used by all Country Offices, WFP Global Vehicle Leasing Programme (GVLP) and RMMA.

Great Plains used by WFP’s Fast Information Technology and Telecommunications Emergency and Support Team (FITTEST).

WMS used by UNHRD.

Integration with IN/FO (one of the main WFP corporate KPI internal dashboard)


The incumbent will focus on activities from #2 to #5 and will also be responsible for ensuring business processes are documented, updated and duly published in the corporate e-Guide (Business Process Knowledge Repository) with their RACIs, workflows and relevant system user guides. 

This position is based in Rome and reports to the Processes and Systems Optimization stream manager and ultimately to the Chief of Administration Branch. 





Specifically, the consultant will have the following responsibilities:

Understand the existing solutions and organize/lead workshops with Business Process Experts on how to improve them and ensure further automated and integrated dataflow.

Gather, document and analyse business requirements.

Generate all necessary business analysis diagrams (use cases diagrams, business processes diagrams, users-systems interactions diagrams, dataflow charts, high-level database diagrams, etc.).

Prepare design proposal for processes and corresponding dataflow not yet supported by the existing solution.

Ensure completeness and formal correctness of business process maps including RACIs and related workflows. Liaise with the Business Process Expert to validate business processes, RACIs, and workflows.

Formulate business requirements for dashboard reporting functionalities. 

Develop and maintain effective relationships with WFP business owners and users and ensure timely resolution of business process issues and validation of developed business process business content.

Liaise with the Delivery Manager of the Technology / IT division (TEC) to ensure business requirements are well understood.

Review functional specifications.

Together with TEC Delivery Manager, validate technical solutions and their ability to address business requirements.

Document and follow up on any open points identified during business process mapping.

Prepare user guides.

Document key changes introduced to current processes and the related impacts on operations to enable another team member to translate them into training/communication materials.

Ensure processes, flows and user guides are constantly updated in the event of changes and improvements to the solution or business processes.

Proactively organize meetings with Processes and Systems Optimization stream manager to update on the progress versus planning, discuss open points, etc.

Any other duties as required. 






Working knowledge of Enterprise Resource Planning (ERP) systems

High-level analytical skills

Experience with gathering and documenting business requirements

Demonstrated ability to manage and conduct Business Process mapping

Excellent oral and written communication skills.

Very strong organizational and planning skills - ability to organise work, respect deadlines and report on progress and results in a proactive manner

Contribute to the creation of an information-sharing environment

Proven ability to work effectively both independently and in a team-based environment

Demonstrated willingness to be flexible and adaptable to changing priorities



Knowledge of WFP’s ERP system, WINGS II

Previous experience in a WFP operation

Knowledge of Global Assets Management System (GEMS) and GEMS Mobile





Business requirements for:

GEMS mobile 2.0

Integration of GEMS with the rest of WINGS II modules (WINGS is WFP’s ERP system).

Integration and/or interfacing corporate systems used within WFP to automate dataflow.

Fleet Management System (FMS) used by all Country Offices, WFP Global Vehicle Leasing Programme (GVLP) and RMMA.

Great Plains used by WFP’s Fast Information Technology and Telecommunications Emergency and Support Team (FITTEST).

WMS used by UNHRD.

Business process mapping open points are clearly documented and followed up.

Business process map is validated (including RACIs and workflows) and in line with business requirements.

KPI to be included in report/dashboard are validated by all stakeholders.

Business requirements for Light Vehicle and Asset Management operational and analytical reports are gathered structured and analysed to define a common set of basic reporting requirements that are valid throughout the organisation.

Business process packages are published in the corporate e-Guide (including business process descriptions, flows, RACIs and system user guides).

Solutions packages produced by TEC are validated against business processes and requirements and define appropriate testing strategies.


 Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.


Please visit the following websites for detailed information on working with WFP. Click on: “Our work” and “Countries” to learn more about WFP’s operations.



Deadline for applications: 20 September 2018

Ref.: VA No. 87804



Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status


No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.





University master’s degree in computer sciences, Engineering, Economics, Statistics, Finance, or Facility Management, or other related disciplines on the relevant area.



Three to five years of relevant work experience.


Knowledge & Skills:

Extensive knowledge of business process mapping methodologies, notation (BPMN) and tools (e.g. Provision)

Extensive proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Proficiency in user-guide creation tools (i.e. InfoPak) is an asset


Spoken and written English is essential. Second language would be an asset.

Professional Level

None specified

Minimum Education Required

No requirement