Student and Family Services Coordinator

Posted by
The GO Project
New York, NY

The GO Project

Published 26 days ago

October 31, 2020
$48,000 - $52,000

Student and Family Services Coordinator

About GO Project

GO Project’s vision is to close the opportunity gap for all under-resourced families who have children that are struggling in their New York City public school. By providing access to coordinated, comprehensive, and effective programs, GO supports families in ensuring their child’s success in school, at home, and in life.

Founded in 1968, GO Project has a long history of serving public school children that are struggling academically. GO Project currently serves 722 students in grades K-8 through our summer (GO Summer) and school year program (GO School). Unique to the GO Project model is the partnership we have developed with independent schools in Lower Manhattan and Brooklyn. These schools donate space and resources to GO Project to enable us to operate our programs in a cost efficient manner. Current independent school and host site partners include Grace Church, Grace Church School, LREI, Avenues: The World School, St. Luke’s, and Berkeley Carroll.

GO Project was named a semi-finalist for the Nonprofit Excellence Awards, was named one of the most effective summer program models in the United States by the National Summer Learning Association, and was highlighted as an effective out-of-school time program as part of American Graduate Day on PBS. GO was also recognized for its outstanding board leadership as a finalist for the Brooke W. Mahoney Award. Please learn more about our programs and outcomes at

GO Project will be remote-only for nine Saturdays from October through December. In January, we will re-evaluate conditions to determine if we are able to offer blended learning or in person instruction. 

This position is for GO School 2020-2021, beginning October and will continue through April remotely. In January, we will announce our program model for January to April 2021 based on in-person programming. 

Applying for this role is a commitment to remote instruction. You will not be expected to come in person from October through December.

Program Description

GO Families is a year-round component of GO Project that is designed to support participants’ social- emotional well-being and empower families to create positive learning environments at home and school through proactively addressing various student learning and behavioral challenges.

Position Description

GO Project is seeking a qualified Coordinator to support the leadership of our year-round student and family support programs. The Student and Family Services Coordinator will report to the Director of Student & Family Services will also work closely with other members of the program leadership team. 

Primary responsibilities include:

  • Create and coordinate family communications through electronic and printed methods so that our families receive timely, accurate and culturally competent information. 
  • Manage data to effectively track and monitor student growth and family progress over the course of their participation. This includes maintaining departmental evaluation tools and working closely with data and evaluation staff to ensure that the work of the department is documented and maintained for evaluation purposes. 
  • Facilitate high quality family engagement programming. This includes facilitating and organizing workshops for adult audiences and coordinating with school administration and community leaders.
  • Provide case management, resource referrals, educational advocacy for students and their families. This includes working with caregivers to assess their family needs and provide access to community resources.
  • Implement the organization’s Middle School and High School access, application and transition program. This includes providing task supervision for MSW interns as they support students and families in applying to NYC Department of Education middle and high schools. The Coordinator will also work directly with students and families that are identified as requiring more support in completing their applications.
  • Coordinate and manage partnerships that provide family workshop facilitation and engagement events. This includes maintaining the departmental calendar of events, ensuring that presenters have the resources needed to conduct workshops and tracking of participation and evaluation.
  • Research and provide recommendations for SEL curriculum and resources for direct service staff to implement with groups of children and adults.
  • When this role transitions back to in-person service, the Coordinator will also serve as a campus operations leader on Saturday mornings during the school year and throughout the summer. This includes opening and closing the campus, welcoming families and ensuring that all direct service staff have the materials and resources needed to provide programs for children and families.

The ideal candidate is also able to clearly demonstrate GO Project Core Values:

Achievement. We work together to create opportunities to unlock the potential in ourselves and in others.

Support Diversity. We value the different backgrounds, talents, perspectives, and experiences of our diverse community.

Participate & Innovate. We are actively engaged in the relentless pursuit of the organization’s mission through our approach to the work.

Integrity. We adhere to the highest standards of ethics, professionalism, and mutual respect amongst our community.

Responsibility. We take accountability for ourselves, our decisions, and the people and programs that we oversee.

Effort & Enthusiasm. We commit to a conscious exertion of hard work with strong excitement and motivation.


  • Master’s Degree or current enrollment in social work, school counseling, mental health counseling or psychology is preferred 
  • A minimum of 3 years of experience working in a youth development organization and/or school is required.
  • Experience and comfort in using online databases and tracking systems to document progress and communicate with collaborators. This includes programs such as Microsoft Excel, Google forms, Class Dojo and Slack.
  • Experience providing a strengths-based, systemic approach to programming for children with special learning or emotional needs.
  • Experience in navigating processes within the NYC Department of Education, including the special education process (IEPs) and school enrollment is preferred
  • Demonstrated capacity to serve as a coach and mentor to students and staff.
  • Demonstrated experience building relationships with people from diverse backgrounds and from various community stakeholder groups including parents, teachers, school officials, service providers and neighborhood leaders.
  • Must be available for a five-week summer program (Monday-Friday) as well as 22 Saturdays from October-April (During this cycle, the work week is Tuesday-Saturday).
  • Fluency in Spanish, Mandarin or Cantonese is a plus.

Program Dates and Training:

All dates and training are mandatory. Please note that teacher absences are extremely disruptive to the learning process, so ensure you are able to attend all program days. All training is mandatory and cannot be rescheduled.

New Employee Orientation: Webinar, dates TBD (new employees only)

Staff Training: Live session the week of October 12 and some self-paced training

GO School runs on select Saturdays. Students are in session from 9:00am - 12:30pm.

Program Dates:

  • October 17, 24, 31
  • November 7, 14, 21
  • December 5, 12, 19
  • January 23, 30
  • February 6, 20, 27
  • March 6, 13, 20, 27
  • April 10, 17 ,24
  • May 1

Salary & Benefits

Salary range ($48,000 - $52,000) based on experience. Excellent medical, dental, and vision benefits. Four weeks annual vacation + paid holidays. Pension contribution match plan. Life insurance and short- and long-term disability.

How to Apply

If you are interested in applying for the Student and Family Services Coordinator position, please send a cover letter and resume to Only eligible candidates will be contacted. No phone calls will be accepted. The GO Project values the diversity of its employees and is an Equal Opportunity Employer.

Student and Family Services Coordinator

About GO Project

GO Project’s vision is to close the opportunity gap for all under-resourced families who have children that are struggling in their New York City public school. By providing access…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Level of Language Proficiency

Spanish, Mandarin, and Cantonese preferred

Spanish, Mandarin, and Cantonese preferred


New York, NY

How to Apply

Please submit resume & cover letter.

Please submit resume & cover letter.

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