Director, Employee Relations, HR Business Partner

Refugee and Immigrant Center for Education and Legal Services (RAICES)

Published 28 days ago

competitive salary and benefits

RAICES is seeking a Director, Employees Relations, HR Business Partner to serve as the subject-matter-expert on policy interpretation and employment law and is responsible for the day-to-day oversight, guidance and direction of the RAICES Employee Relations function. This position reports to the Chief Human Resources Office and is located in San Antonio.

The Director is responsible for ensuring appropriate governance and consistent application of internal HR-related policies and applicable laws. The Director, Employee Relations partners closely with organizational leaders, managers, supervisors, employees, and internal HR colleagues to provide insights, guidance and coaching based on in-depth functional knowledge and functional expertise in the areas of employee relations, conduct & performance matters, disciplinary issues, investigation best practices, organization design & structure, and organization culture, etc. 

RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services to underserved immigrant children, families and refugees. With legal services, social programs, bond assistance, and an advocacy team focused on changing the narrative around immigration in this country, RAICES is operating on the national front lines of the fight for immigrant rights.


  • Oversee and manage the Employee Relations function and ensures all colleagues are treated with respect and dignity;
  • Identify gaps and create proactive tools and solutions that are efficient and practical to assist managers & employees in addressing HR-related questions and concerns;
  • Enhance & streamline HR practices and processes that support and enable prompt resolution of questions, issues and concerns;
  • Partners with HR team members to identify and implement solutions to address issues and proactively resolve concerns;
  • Provide guidance, coaching and counseling to managers, employees and internal HR colleagues with respect to employee relations, policy interpretation, performance improvement, progressive discipline, and other employment-related actions;
  • Investigate and resolve a variety of situations such as potential conduct violations, employee grievances, employee performance / behavior issues, attendance, leave of absence and accommodation matters;
  • Partner and build strong relationships with key stakeholders;
  • Maintain systems and operations in accordance with corporate standards and controls and in compliance with applicable legal and regulatory requirements.


  • 7+ years of relevant experience acting in the capacity of HR Business Partner and / or Employee Relations Lead;
  • Bachelor’s degree in business, HR management or related field, or a combination of education and related work experience;
  • Broad knowledge and solid understanding of HR principles, practices, and procedures;
  • Expertise in Human Resources legislation/employment law, principles, policies, and procedures.


  • Strong personal leadership skills;
  • Strong influencing skills and ability to exercise good judgment and provide strategic advice;
  • Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations;
  • Ability to juggle multiple priorities in a fast paced, demanding environment and manage a high volume of work;
  • Comfortable interacting with all levels including senior level executives within the organization;
  • Ability to build strong and collaborative relationships with core functions such as Legal, Finance, etc.;
  • Must be a self-starter – someone who can think outside the box and not be afraid to challenge the norm and implement change;
  • Comfortable making difficult decisions and articulating the rationale behind the decision;
  • Excellent written, verbal, communication and presentation skills;
  • Ability to work remotely and work in virtual teams.

RAICES is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status or a record of arrest or conviction. We strongly encourage members of traditionally underrepresented communities to apply. 

RAICES is seeking a Director, Employees Relations, HR Business Partner to serve as the subject-matter-expert on policy interpretation and employment law and is responsible for the day-to-day oversight, guidance and direction of the…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Professional

Level of Language Proficiency

English- Professional level

English- Professional level


San Antonio, TX

How to Apply

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