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Resident Services Coordinator (SRO)

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Published 8 days ago

Job Summary: The Resident Services Coordinator provides support to residents mainly the elderly, living in Single Room Occupancy (SRO) hotels in the Chinatown, Polk Gulch, and Inner Richmond neighborhoods. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This is a floater position where the person provides services at multiple sites.

Status: Full-time, Nonexempt

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends

Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

  • Provide information and referrals to residents
  • Implement activities that promote healthy community among residents including a focus on aging-in-place programs
  • Provide direct services such as general information, referrals, translation/interpretation assistance and service connections to local social service and government agencies
  • Complete initial and ongoing outreach to residents inviting them to access services as needed
  • Work on other resident services projects such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), holiday events and greening activities
  • Support resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programs
  • Work with property staff and residents to develop and implement activities and systems that promote safety and security
  • Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input
  • Complete administrative functions such as case notes, intake, and data entry in RS database and other paperwork as needed

Knowledge, Skills, and Experience:

  • Ability to work with people from ethnically and socio-economically diverse backgrounds
  • Sensitivity to issues facing elderly and disabled populations
  • Strong inter-personal and effective communication skills
  • Ability to work independently as well as in a team structure
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities

Minimum Qualifications:

  • Academic qualifications:
  • Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
  • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
  • Bilingual and biliterate in English/Chinese
  • Experience working with older adults
  • Experience working with adults with mental health and or substance abuse issues
  • Knowledge of, and sensitivity to, the needs of low-income population
  • Ability to travel and coordinate services for several buildings in San Francisco
  • Demonstrated knowledge and commitment to community organizing as a tool to increase resident engagement and leadership development

Preferred Qualifications:

  • Knowledge of local resources and public benefits assistance
  • Experience providing services to older adults and adults with substance use/mental health needs
  • Experience delivering services to SRO resident communities
  • Experience working with on-site Property Management to promote community wellness

Job Summary: The Resident Services Coordinator provides support to residents mainly the elderly, living in Single Room Occupancy (SRO) hotels in the Chinatown, Polk Gulch, and Inner Richmond neighborhoods. The position requires a motivated…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

DOE

Location

On-site
San Francisco, CA, USA

How to Apply

To Apply:

Please click on the link below or visit our website www.chinatowncdc.org to complete an online application.

https://chinatowncdc.applytojob.com/apply/v8tTQag4Lc/Resident-Services-Coordinator

To Apply:

Please click on the link below or visit our website www.chinatowncdc.org to complete an online application.

https://chinatowncdc.applytojob.com/apply/v8tTQag4Lc…

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