Assistant Program Officer – Family Income and Wealth Building

POSITION TITLE:                    Assistant Program Officer – Family Income and Wealth Building

REPORTS TO:                        Vice President Economic Development Programs

JOB CLASSIFICATION:          Non-Exempt / Full Time

LOCATION:                             United States

The Organization

What We Do

With residents and partners, LISC forges resilient and inclusive communities of opportunity across America – great places to live, work, visit, do business and raise families.

 Strategies We Pursue

• Equip talent in underinvested communities with the skills and credentials to compete successfully for quality income and wealth opportunities.
• Invest in businesses, housing and other community infrastructure to catalyze economic, health, safety and educational mobility for individuals and communities.
• Strengthen existing alliances while building new collaborations to increase our impact on the progress of people and places.
• Develop leadership and the capacity of partners to advance our work together
• Drive local, regional, and national policy and system changes that foster broadly shared prosperity and well-being.

Over the last 40 years, LISC and its affiliates have invested approximately $22 billion in businesses, affordable housing, health, educational mobility, community and recreational facilities, public safety, employment and other projects that help to revitalize and stabilize underinvested communities. Headquartered in New York City, LISC’s reach spans the country from East coast to West coast in 36 markets with offices extending from Buffalo to San Francisco. Visit us at www.lisc.org

Position:

The Assistant Program Officer position is within LISC’s national Family Income and Wealth Building (FIWB) department. This department sits within the Economic Development Programs at LISC. 

This APO position will provide support the client management system on Salesforce and will be used by subgrantees of LISC including but not limited to Business Development Organizations and CDFIs which serve small businesses. This individual will provide training and support to the internal team supporting multiple Salesforce platforms, internal support to LISC local Program Officers and front end users of the system. 

The Family Income and Wealth Building team has invested considerable resources toward the development of the FOC program that seeks to help low-income households achieve greater financial stability through an integrated system of workforce development, financial coaching and income supports. LISC’s FIWB team has a firm commitment to building evidence through data and outcomes. 

This position will work with a team responsible for contributing to the day-to-day management of multiple Salesforce platforms that support the program management, outcomes tracking and measurement, and reporting.

Responsibilities: 

• Co-manage two Salesforce platforms and their external community partner users (includes setup of new users).
• Provide ongoing system maintenance that includes workflows, custom reports and dashboards, external user accounts, and custom fields/record types/page layouts.
• Participate in testing for new Salesforce applications and provide implementation feedback.
• Design and maintain training manuals for users as well as facilitate virtual trainings.
• Support experienced Program Officers in outcomes and data analysis to identify trends in program implementation and performance
• On a monthly basis, run network wide performance reports.
• Provide data documentation support as it relates to the Business Development network and the Entrepreneurs of Color Fund initiatives 
• Support evaluation efforts as needed
• Other duties as assigned

Qualifications:

• Bachelor’s Degree from an accredited college or university is preferred.
• Minimum 1-2 year related work experience managing Salesforce platforms.
• Proficient in Salesforce and Microsoft Office Suite. Advanced Excel.
• Strong analytic skills and experience, especially in government grants administration
• Knowledge of federal government contract regulations, including federal OMB Circulars is preferred.
• Knowledge of federal financial reports and federal audits preferred.
• Ability to work in a fast-paced environment
• Ability to collaborate effectively with a wide range of public and nonprofit partners.
• A high level of comfort interacting with colleagues via phone, e-mail, and webinar. 

Job Specifications

LISC offers a competitive salary and excellent fringe benefits.

This position may require some travel (10-25%) in the future, when public health conditions allow.

To Apply: Please send cover letter and resumes to crendon@lisc.org

LISC IS AN EQUAL OPPORTUNITY EMPLOYER

COMMITTED TO DIVERSITY, EQUITY, INCLUSION, & JUSTICE