Resident Monitor ( Full-Time, Part-Time, and Relief)

Job Type

Full Time




District of Columbia
United States


Position Summary:  

The Resident Monitor is accountable directly to the Resident Monitor Manager. This position ensures the safety of the building and enforcing resident rules. This is an essential staff position and we are seeking to fill Full-Time, Part-Time and Relief positions.

Highlighted Duties and Responsibilities:

  • Implements and operates COH's program procedures, adhering to all policies and expectations outlined  in the Resident Monitor handbook;
  • Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are staff on duty for the next shift;
  • Monitors security cameras for activities in and around the building;
  • Makes hourly walks throughout the building to check for maintenance and security concerns;
  • Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;
  • Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff;
  • Responds to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;
  • Maintains standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;
  • Communicates with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.

Minimum Qualifications:

  • High school diploma or GED Required;
  • Good verbal and written communication skills;
  • Proven ability to communicate effectively preferred;
  • Punctuality and reliability required;
  • Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;
  • Ability to handle emotional situations with compassion and maturity;
  • Ability to remain calm and able during emergencies;
  • Ability to act responsibly, professionally, and use good judgment under pressure required;
  • Ability to write shift and incident reports in detail required;
  • Experience working in a residential environment preferred;
  •  Experience working with the homeless population preferred;


We offer great benefits including:

  • Medical Plans through CareFirst BlueCross Blue Shield;
  • Dental Plans through CareFirst BlueCross Blue Shield;
  • Vision Plans through CareFirst BlueCross Blue Shield;
  • Life insurance, short-term disability and long-term disability insurance;
  • 403(b) Retirement Plan;
  • Flexible Spending Accounts for medical and dependent care reimbursable expenses;
  • Transportation pre-tax payroll deduction for metro;
  • Generous paid vacation leave, sick leave and holidays;
  • Tuition Reimbursement for graduate studies;
  • And much more!

About Us:

Community of Hope is a rapidly growing, innovative, and mission driven nonprofit. For over 38 years, we have provided health-care, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. We currently operate a variety of housing programs and three community health centers, which offer medical, dental, behavioral health, and birth services. Through providing these programs and supportive services, we continue our mission of helping and enabling people achieve good health, a stable home, family sustaining income, and hope.

Community of Hope was selected as one of the Washington Post’s 150 Top Workplaces in 2014, 2016 and 2017. We received the 2012 Washington Post Award for Excellence in Nonprofit Management and the 2014 Leadership Greater Washington Innovative Community Partnership Award. We were also recognized in 2012 by the National Committee for Quality Assurance as a level 3 Patient-Centered Medical Home.

Check out our website Apply Here.

Professional Level

None specified

Minimum Education Required

High School