Case Management Supervisor - Coordinated Entry
- Job posted by St. Vincent de Paul Society of San Francisco
Details: DOE, bi-weekly salary
1175 Howard Street
SVDP - SF Division Circle Navigation Center is expected to be open three years. The Case Management Supervisor is responsible for ensuring that Case Management staff is working with clients to develop service plans that address their barriers to securing and maintaining housing, employment and other vital necessities for self-sufficiency. This position is responsible for supervising staff and daily operations of the case management team at the Division Circle Navigation Center. This position may carry a small caseload and evaluate client needs and develop a service plan to approximately 20 active clients.
- Ensure the professional and sound operation of SF Coordinated Entry Case Management Services at Division Circle Navigation Center, including regularly monitoring client activity related to achieving personal and programmatic goals by Case Managers, and providing corrective action revisions to case plans as needed.
- Coordinate staff and front desk scheduling and case management assignments; ensuring that the facility meets has consistent coverage of case management services 24 hours a day.
- Hire, supervise and evaluate case management staff. Supervise a case management staff with diverse areas of expertise including housing navigation services, housing placement, employment assistance, education, training, and other supportive services, including connecting clients to Behavioral and Mental Health Services and other appropriate services.
- Work collaboratively with Intake and Outreach staff, Director of Program Operations, Program Director, Site Manager, SFCE Case Manager City of San Francisco Department of Homelessness and Supportive Housing and other agencies as needed or requested.
- Ensure program goals/targets and service deliverables are met on a monthly, quarterly, and yearly basis. Report progress on a monthly basis.
- Ensure client case management data and information is accurately entered into the ONE system, as well as to SVDP’s internal database system. Ensure information is accurate and readily available for review upon request.
- Analyze program data and plan for program improvements.
- Submit monthly reports with quantitative and qualitative information with support from the Site Manager, Program Director, and Director of Program Operations.
- Review/Audit of client files (electronic) to ensure case management plans address identified needs, are up-to-date and that data quality is maintained.
- Attend program-related community, coalition and committee meetings. Additionally, conduct or arrange for appropriate orientations, in-services, and trainings for SF Coordinated Entry Case Management staff.
- Maintain related administrative record keeping and reporting systems as required by contracts.
- Mediate client grievances and facilitate case management/client issues. Ensure that Case Managers continually monitor and evaluate each client’s progression through their case management plan, developing corrective action revisions to the plan as needed.
- Maintain accurate and readily available documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and SVDP guidelines.
- Assist clients in obtaining necessary resources to achieve case management goals. Actively participate in client and program related meetings and trainings.
- Prepare case management related reports including but not limited to: outcomes and successes.
- Adhere to strict boundaries and professional ethics in the care of others. Conduct crisis intervention as needed.
- Provide direct client services: individual counseling, case management, advocacy and accompaniment as needed.
- Perform other appropriate duties as assigned.
- BA degree in social services, psychology or other related field required. Master’s degree highly preferred.
- Four years’ experience providing case management services to chronically homeless preferred. Relevant comparable experience will be considered. At least one year of supervisory experience required.
- Excellent proficiency in reading, writing, and speaking English.
- Bilingual in Spanish preferred.
- Ability to lead, motivate and inspire staff.
- Demonstrated skills in counseling, case management and client advocacy.
- Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
- Strong interpersonal, verbal and written communication skills.
- Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
- Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.
- Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
- Proficient in using MS Office including Word, Outlook and Excel.
- Working knowledge of community resources. Must be familiar with SF homeless shelter systems and services.
- Demonstrated commitment to open, direct, and non-violent communication.
- Ability to de-escalate crisis situations and make decisions under pressure.
- Excellent reporting skills including data entry, Excel and Word processing.
- Strong initiative and ability to work both independently and cooperatively with staff.
- Ability to maintain professional boundaries with clients, volunteers and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.
Kaiser paid in full for employee, voluntary dental and vision, 403b retirement plan
Level of Language Proficiency
Excellent proficiency in reading, writing, and speaking English.
Minimum Education Required