Search

Job

Program Manager

Posted by
Summer Search
|
New York, NY
New
|
Published 9 days ago

While young people from low-income communities – who are disproportionately young people of color – face systemic inequities in school, in the workforce, and in life, they possess unique strengths, resilience and tremendous potential. When provided with support and resources, these young people fulfill their potential and achieve success in school, work and life.  

Through a combination of mentoring and transformative experiences, Summer Search supports young people to successfully transition from adolescence into adulthood. We aim to unleash the potential of our young people while also building a toolkit for navigating and challenging systemic barriers to higher education and career opportunities. 

 

THE OPPORTUNITY  

Summer Search New York is currently seeking a Program Manager to join its high school program team. This position ensures that staff are trained, coached and developed to work collaboratively with their students and our program team to achieve short, mid and long-term student outcomes. This is an exciting opportunity for an experienced people manager and coach to enhance the quality of our programming for students, advance the impact of Summer Search in the local community, and join a team that is committed to learning, social and racial equity, and the students we serve. 

 

Specifically, the Program Manager will:  

 

Staff development and management.  

  • Manage and facilitate the success of 3-5 Program Associates (mentors) through weekly individualized supervision, performance management and evaluation, and on-going training. 
  • Oversee the mentoring work, data management, and outcomes for all of the students served by these Program Associates. 
  • Drive short- and long-term program outcomes by holding mentors accountable to the process around summer trip and school-year program participation, as well as demonstrating a commitment to students that result in a high level of engagement throughout their Summer Search experience.  
  • Track challenges experienced by the students these Program Associates serve and support staff in developing and implementing plans to address these challenges. 
  • Collaborate with local leadership to develop and implement mentoring trainings for program staff to support their work with students.  
  • Continue integration of our well-being & race, equity, diversity & inclusion (REDI) philosophies into our daily work.  

 

Enhance high school program quality.  

  • Oversee the execution of daily high school program operations, operating in close collaboration with high school program and post-secondary program teams and ensuring strong alignment with organization-wide program framework and logic model.   
  • Identify and pursue opportunities to innovate and improve program operations and performance, including implementing systems for assessing program quality and staff effectiveness. 
  • Ensure a high-quality data culture by establishing clear expectations for accurate and timely data collection by program teams, as well as by utilizing data to analyze key drivers/barriers to program progress and performance. 
  • Manipulate and analyze program data on a weekly basis in salesforce database to assess student progress and drive organizational learning, to ensure high levels of program quality and professional development.  
  • Ensure the timely response to student safety issues related to their physical, social, and emotional welfare through overseeing proper interventions and protocols; and instituting crisis management plans in advance to ensure site preparedness.  

 

Student Engagement & Program Facilitation 

  • Support the program team with direct student support and coverage needs. 
  • Participate in student recruitment, interviewing and enrollment, as well as planning and attending key milestone events for students and their families throughout the school year, including some evening and weekend events.  
  • Provide support both nationally and locally for Summer-on-call. 

 

WHO YOU ARE 

All Summer Search staff bring a commitment to our mission of elevating students’ success through mentoring and transformative experiences, as well as the ability to thrive in an environment that values excellence, gratitude, well-being, diversity, authenticity, and collaboration.  

 

Specifically, the Program Manager will bring:  

 

  • WORK EXPERIENCE: At least 4 years of work experience, inclusive of at least 1 year in a management role and supervising and coaching frontline staff at a youth development, educational, or other social service organization that serves low-income communities.  
  • PROGRAM IMPLEMENTATION: Strong implementer with the ability to execute against plans, recognize unexplored opportunities, utilize data to inform decision making, and set priorities. 
  • TEAM LEADERSHIP: Skill as a team leader and people manager, with experience in coaching and guiding team members to achieve short, mid and long-term student outcomes. Ability to prioritize, delegate, and inspire accountability for work product and results. 
  • CASELOAD MANAGEMENT EXPERIENCE: Prior experience in all aspects of caseload management, including developing, monitoring, and tracking client plans and progress, and monitoring staff performance. 
  • STUDENT MENTORING EXPERIENCE: Mentoring mastery and the aptitude to train, coach and inspire other mentors to strengthen their relationships with students.  
  • CULTURAL COMPETENCE: Cultural sensitivity and humility in working with diverse and low-income populations, with an understanding of systemic and institutionalized racism facing communities of color. Professional and/or personal experience of helping teams engage around Equity, Diversity, and Inclusion (EDI.) and thinking through one’s own relationship to power. 
  • CRISIS MANAGEMENT: Extremely sound judgment, responsiveness, and flexibility in addressing unexpected and urgent safety issues; demonstrated understanding of crisis management, ideally with youth populations. 
  • RESILIENCE AND ADAPTABILITY: Skill and experience in leading through change and ambiguity, demonstrating flexibility, resourcefulness, and calm; can decide and act without having the total picture; can comfortably handle risk and uncertainty.  
  • TRANSPARENCY AND ACCOUNTABILTY: Openness in communicating up, down, and across an organization; ownership of personal actions and team outcomes.  
  • LANGUAGE SKILLS: Bi-lingual English-Spanish is a plus. 
  • TECHNOLOGY SKILLS: You are proficient in using databases and Microsoft Office applications; experience using Salesforce or a similar student database is a plus. 

 

WORK HOURS AND LOCATION 

Work hours are Mon-Fri 10am-6pm with occasional weekend and evening special events. Due to the COVID-19 pandemic, this position will be remote until further notice, with potential for limited working days in the office if desired, in order to allow for the safest environment for our staff. After office reopening, this position will be based out of the Summer Search NYC offices in Manhattan and The Bronx. 

OUR COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION 

With a staff that cares deeply about social justice and racial justice, we believe that diverse perspectives and backgrounds create a rich work environment and enhance our ability to pursue our mission. We are committed to building an organization with raised consciousness in order to impact how we work with students, as well as how we work together as a team. We hope you will join us as we continue to build a justice-centered organization that fosters a work environment where people from all backgrounds are welcomed and valued. 

SUMMER SEARCH IS AN EQUAL OPPORTUNITY EMPLOYER. 

While young people from low-income communities – who are disproportionately young people of color – face systemic inequities in school, in the workforce, and in life, they possess unique strengths, resilience and tremendous potential. When…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Benefits

COMPENSATION & BENEFITS 

We are committed to the well-being of our employees and demonstrate this by providing competitive compensation and benefits and an investing in ongoing learning, growth, and development. Some examples of this include:  

  • This is an exempt position with a starting salary of $65,701/year.  
  • Medical insurance with up to 90% employer contribution 
  • Dental, vision, FSA, life and disability insurance plans 
  • 401 (K) and Employer Match up to $2,000 annually 
  • Generous time off including 15 vacation days, 10 sick days, and 18 holidays (3 floating holidays of your choice, a birthday day-off, 10 company-wide holidays, and a 1-week December closure). 
  • Individual, local, regional and national training 
  • A commitment to developing leaders from within the organization 
  • An organizational culture that supports staff well-being and holistic self-care/community care 
  • Ample opportunities to connect with the students and communities we serve 

COMPENSATION & BENEFITS 

We are committed to the well-being of our employees and demonstrate this by providing competitive compensation and benefits and an investing in…

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

Click here to submit a resume and targeted cover letter, addressed to Naima Fine Iles, Director of High School Program, that answers the question, “How have you leveraged your positional power to advocate for other people?” 

Click here to submit a resume and targeted cover letter, addressed to Naima Fine Iles, Director of High School Program, that answers the question, “How have you leveraged your…

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.