Community Support Intake Counselor

Job Type

Full Time




208 West 13th Street
New York
United States


Reports to: Senior Director of Community Support and Director of Program Administration and Evaluation

Classification: Full Time; Non-Exempt

Position Summary: The Community Support Intake Counselor is primarily responsible for conducting biopsychosocial intake assessments for all clients seeking mental health counseling, career support, family services, and prevention services at The Center. The counselor works closely with the Senior Director of Community Support in addition to Community Support and administrative staff.

 Principal Duties and Responsibilities: 

  • Develop and provide direct intake assessments, including engagement, counseling, crisis-intervention, elements of case management and advocacy, referral and follow-up encounters across all Center programs with a focus on community support services.
  • Assist in linking clients to both internal and external resources including referrals and follow-up support.
  • Support program counselors via individual, couples, and family interventions.
  • Support program directors and coordinators in regular review of client charts.
  • Work with front desk/admin staff to ensure clients flow smoothly through the intake process and into program assignment.
  • Work with Recovery Intake Counselor and clinical support supervisor to ensure all intakes have received necessary follow-up steps and assignments.
  • Participate in the weekly Community Support Clinical meeting and all other relevant Center staff and grant funding related meetings, along with regular meeting with members of the Community Support team for supervisory and program planning purposes.
  • Other duties as assigned.

 Position requirements:

  • Associates or Bachelor’s Degree in a human service evaluation or related field preferred.
  • Bilingual required.
  • One (1) to two (2) years minimum experience and success in the provision of mental health, community, and social services support. 
  • Excellent leadership, administrative, organization, and written/verbal communication skills.
  • Excellent interpersonal skills and ability to work with a wide range of personalities.
  • Detail-oriented and ability to handle multiple tasks at once.
  • Strong commitment to inclusive, multicultural programming; prior experience working with diverse communities.
  • Knowledge and understanding of the issues, needs and interests of LGBT youth, adults, families and community, including knowledge of the spectrum of gender identity and transgender issues.
  • Flexible, creative, assertive, self-starter a must.
  • A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

Professional Level

None specified

Minimum Education Required

No requirement