Team Supervisor - Homeless Outreach Team - Uptown

Job Type

Full Time




593 Columbus Avenue
New York
New York
United States


Intro/Program Description: The Manhattan Outreach Consortium provides outreach and housing placement services to adults who are street homeless. The Uptown office services the Upper West and Upper East Sides of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. Office is located on the Upper West Side.

Purpose of Position: Provide assistance, support and supervision to Uptown Goddard’s outreach team.

Monday through Friday

8:00am to 4:00pm

Roles, Responsibilities, and Essential Duties

Staff Supervision

  • Provide clinical supervision for Housing Outreach Specialists; conduct weekly supervision to review client status and goals for assigned HOS staff
  • Assist in selection, training, evaluation and discipline of staff
  • Staff development as needed
  • If applicable, attend a 9.58 designation training to advise staff regarding clinical assessment of clients and the need for hospitalization – coordinate 9.58 as needed

Oversee Staff Case Management

  • Monitor Case Managers’ delivery of services for homeless adults, with a goal of placing them in transitional and permanent housing
  • Support outreach team in the performance of client intake, clinical assessment, service planning, advocacy, referral and escort services to assist in housing placement
  • Ensure staff enter and update client case records appropriately and in a timely manner as prescribed by Agency and Funder Policies
  • Communicate with evening/weekend staff and with staff of other partner agencies to coordinate client service delivery

Collaborate within and across agencies

  • Schedule and attend monthly Case Conferences at Safe Havens to review the status and progress of UG clients towards housing
  • Participate in Case Conferences with HOS Case Managers to discuss individual clients as needed
  • Attend Community Board Meetings on behalf of Uptown Goddard upon request of Program Director

Outreach services

  • Participate in outreach trips to identify and communicate with homeless clients
  • Assist Outreach staff in canvassing, Joint Operations, DHS Clean-ups as needed
  • Participate in Annual HOPE Count and 4 overnight counts each year

Manhattan Consortium team member

  • Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement

Other duties as required

Qualifications/Educational Requirements

  • LMSW or Master’s in Social Work preferred, Masters in a related field may be considered
  • Supervisory experience strongly preferred
  • Prior clinical experience with homelessness, mental health, and/or substance abuse
  • Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including no suspensions within the last 3 years)

Skills, Knowledge and Abilities

  • Strong leadership skills
  • Proficiency in Spanish and English preferred
  • Ability to multi-task/work in a fast-paced environment
  • Participate in 4 overnight counts each year

Computer Skills: To perform this job successfully, an individual should have/be:

  • Proficient in Microsoft Office
  • Experience with, or ability to learn, computer databases such as Streetsmart, MOCAPP and CARES

Physical Requirements

  • Frequent walking and standing
  • Occasional lifting of up to 30 lbs

Work Environment

  • Indoors and outdoors; all weathers


Excellent Benefits!

Level of Language Proficiency

  • Proficiency in Spanish and English preferred

Professional Level

None specified

Minimum Education Required

Master's degree