Details: The range listed a full-time status, this position is part-time non-exempt, hourly position (with eligibility for overtime)
1809 Palmetto Avenue
We are looking for a Case Manager that wants to be a part of our community, and who puts the needs of our families first. The ideal individual will need to be an active listener, resourceful, self-directed, compassionate, detail oriented, able to handle multiple requests for time and attention, ability to remain calm while working with families and individuals in crisis. We are a small team that has a mighty impact because each one of us is committed to excellence and providing the highest levels of care that we can, meaning we do have high expectations and standards and want everyone who joins our team to feel just as impassioned to provide excellent support to our community as we do!
POSITION SUMMARY: Under supervision of the Direct Service Manager, the Case Manager provides comprehensive assessment of client needs, explores options for change with client and develops a specific action plan to move clients from financial crisis to stability. The Case Worker provides direct emergency services and connects client with appropriate agency, serving as client advocate to obtain the service and assist client with short and long term needs. The Caseworker will maintain accurate and timely client records and work in collaboration with the Direct Service Manager to provide case management and counseling. The Case Manager will also carry out duties in accordance with formal policies and procedures.
All job duties are completed with the intention of supporting and stabilizing individuals and families in crisis in accordance with formal policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintains strict confidentiality of individuals and families using PRC services
- Case manages 25-30% of PRC caseload, approximately 45-55 case contacts per month.
- Independently assesses individuals and families using PRC services and develops an action plan to help them achieve short and long-term stability.
- Analyzes the need for financial assistance of individuals and families using PRC services and determines appropriate expenditures for utility, housing, food, and other critical family needs.
- Assesses eligibility for CalFresh, formerly known as food stamps, and other public benefits; assists applicants in completing applications and coordinates submission and follow up for benefits.
- Provides information and referral to other helping agencies in San Mateo County
- Documents client eligibility for programs with screening requirements
- Records client service, budget, and case notes in case management database
- Intervenes and advocates for individuals and families using PRC services with various public and private agencies to gain access to services and helping them achieve their goals.
OTHER DUTIES AND RESPONSIBILITIES:
- Assists Direct Service Manager with onsite and off-site food distribution programs, such as the free bread and produce days, Family Harvest, and the Produce Mobile
- Serves as back up to Administrative Assistant, as needed.
- Represents PRC in meetings with core agencies, San Mateo County Human Services Agency, and other partners.
- Completes additional tasks as requested or assigned.
EDUCATION AND EXPERIENCE:
- BA in social work, psychology, counseling, or other social service field or 5+ years experience providing social services.
- Three or more years of experience working in the social services field.
- Prior experience working with safety net services highly desirable.
KNOWLEDGE, SKILLS AND ABILITIES:
- Bi-cultural and bilingual skills in Chinese preferred.
- Ability to effectively assess and work with individuals and families in crisis, who often have complex and multiple issues to address.
- Knowledge of safety net services available in San Mateo County.
- Engaging, flexible style with individuals and families, while still being able to set appropriate limits
- Ability to maintain appropriate, professional boundaries and confidentiality.
- Empathetic listening and interviewing skills without judgment.
- Knowledge of and sensitivity to issues of ethnicity, race, class, gender, and sexual preference.
- Excellent organizational and administrative skills with the ability to complete high quality and timely documentation.
- Intermediate skills in MS Office Programs, in particular Word, Excel, and Outlook.
- Ability to work independently, as well as in partnership with other staff and/or other helping agencies.
- Excellent interpersonal, communication, and writing skills.
- Flexibility, sense of humor, tact and diplomacy desirable.
- Creative problem-solver and ability to take initiative
The position reports to the PRC Direct Service Manager and works closely with core agencies, San Mateo County Human Services Agency and other safety net or social service agencies.
This position requires up to 5 hours per day sitting, talking, and listening; standing and walking for up to 3 hours per day; 3+ hours per day at computer keying and reaching with arms and hands; and, lifting up to 35 pounds.
Most work is done in an office setting. Some travel within the city and county for meetings, trainings, and programs is required on a regular, monthly basis. At least twice per month, services are provided off-site.
Part-time hours are flexible. Ideal days to work include: Tuesday, Wednesday, and Thursday, or Monday, Wednesday, and Friday. We require staff to work on Wednesday to attend staff meetings.
Normal office hours are:
8:30am-5:30pm Mon, Tue, Thu
and 10am-2pm one Saturday per month
Annual criminal back ground and driving record check are required for employees working with vulnerable populations, and driving on behalf of agency business.
PRC is an Equal Opportunity Employer
Part-time employees (who work 50% time / 20 hours per week or more) are eligible for vacation, holiday, and sick time on a pro-rata basis. PRC currently covers 100% of eligible part-time employee costs for dental and vision, and 50% (or pro-rata portion) of employee medical and life insurance coverage. We have a variety of medical plans to choose from which include chiropractic, acupuncture, and mental health services.
Only blocks away from the Pacific Ocean, you can take your lunch breaks at the beach!
Level of Language Proficiency
Bi-cultural and bilingual skills in Chinese (preferred)
Minimum Education Required