Job Title: Vice President for Shelter
Reports to: Chief Program Officer
Status: Full-time, Mon - Fri
FLSA Classification: Exempt
Job Location: Queens/Brooklyn and Manhattan, New York City
We are seeking a dynamic Vice President for Shelter to oversee our expanding division. This position will oversee two shelter sites located in Queens and Manhattan, while also working closely with Lantern's executive team to develop and launch new shelter locations. The position requires a demonstrated ability to manage multiple social service programs to meet the diverse needs of the clients within our shelter group, while meeting the various requirements of the programs, upper management and governmental funders alike. Additionally, the incumbent must possess expertise in the following areas: program design, policy development and implementation, operational oversight, best practices in clinical care of mentally ill adults, evaluation of services, personnel management, budget development and management, governmental relations within the homeless shelter system, and management of governmental and community relations.
The Vice President for Shelter is responsible for ensuring quality care of residents in accordance with OTDA and DHS regulatory and accreditation requirements. The Vice President oversees and reports to senior management about all aspects of Lantern's shelters including security, staffing, operations, social services functions, uniform policy and procedure implementation, and tracking, reporting, and evaluating measurable outcomes in compliance with standards set by DHS.
This is a full-time position and requires regularly requires availability outside of the standard workday to meet operational needs, and as such, must be ready and available to direct and support staff either by phone or in person, if needed, during the evenings, weekends and holidays.
- Oversees the development, opening, management and evaluation of Lantern's shelters.
- Develops and implements uniformly policies and procedures for all aspects of shelter operation including social service delivery, compliance to contracts, employment and housing targets, medical and behavioral health services, recreational activities, security, facility maintenance, food service, linen supplies, and supplies for program and staff.
- Designs and maintains shelter social services to address clients' needs related to psychiatric stability, physical health, functional ability, independent living skills, and housing readiness.
- Ensures that shelter program activities are designed and implemented to maximize client engagement and goal attainment. Ensure that peer support is utilized optimally.
- Plans and schedules program timelines, balancing agency and program needs.
- Tracks the progress of programs in regards to all required deliverables.
- Manages crisis at the sites and informs the CPO and senior management team of all serious incidents in a timely way.
- Ensures serious incidents are managed and reported appropriately.
- Ensures that quality guidelines and recommendations are met.
- Prepares progress reports for the CPO and Executive Team, as required.
- Identifies problems and implements solutions.
- Works with the Vice President of Evaluation to establish program success metrics by evaluating feedback collected from staff reports and surveys.
- Ensures shelters deliver services in compliance with DHS contract standards, approved scopes of service and within approved budget.
- Responsible for oversight of program monitoring, auditing and compliance review of contract concerns or violations.
- Works with Chief Compliance Officer to draft and implement corrective action plans as needed.
- Develops and implements review tools and reporting mechanisms for shelters to use to ensure compliance.
- Responsible for oversight of relevant service contracts including, expiration dates, outcomes or expectations and other relevant information to ensure compliance.
- Provides oversight of ongoing compliance reviews, working closely with the Program Directors, and Chief Compliance Officer and Chief Program Officer.
- Participates in the development of strategies to improve efficiencies, reduce risk, and vulnerability to fraud, abuse and/or waste.
- Participates in periodic, systematic development and reviews of shelter manuals and updates in alignment with organization's changing needs and evaluative or accrediting body standards.
Policies and Procedures Management
- Develops and implements shelter policies and procedures that ensure optimal and uniform shelter operation across Lantern.
- Monitors changes in the programs and revise policies and procedures to capture changes in operational needs.
- Educates program staff on format and content required for good policy procedure.
- Based on revision to policy and procedure, works with senior management to recommend required changes and delivery of training.
- Ensures staff meets all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies and procedures.
Staffing, Training and Staff Development
- Oversees hiring, supervision and development of a shelter teams with a strong sense of accountability for achieving positive outcomes for shelter residents and complying with Lantern and funder regulations and requirements.
- Develops performance evaluations for direct reports that reflect both the growth of staff and areas of improvement and continually refocus upon these goals in supervision.
- Oversees shelter staff performance evaluations and supports the implementation of disciplinary actions as needed.
- Identify staff training needs and organize onsite and offsite training opportunities for professional development of staff.
- Works closely with the CPO to analyze training needs to develop new training programs or modify and improve existing programs.
- Conducts or arranges for ongoing technical training and professional development trainings for staff.
- Holds organizational meetings of shelter senior staff to facilitate support, special projects and implementation of new initiatives.
- Conducts regular in person supervision with all direct reports.
- Confers with senior management team and conducts surveys to identify training needs based on program needs, contracts, and other factors.
- Ensures that new hires are properly oriented and trained for their positions and ensures that all staff at their site participate in trainings as required by the agency.
- Ensures programs comply with all aspects of Lantern's human resources policies.
Compliance and Quality Assurance
- Participates in Lantern Community Services' compliance and quality assurance function.
- Oversees implementation of the full range of services and/or program model specified in contracts/agency agreements.
- Ensures that services are structured and scheduled to meet the intended goals and objectives of the program and maximize resident participation and progress.
- Ensures fidelity to service and/or program model.
- Maintains the staffing pattern specified in the contract/agreement by ensuring that qualifications for staff positions are met as specified in the contract/agreement.
- Maintains sufficient oversight and supervision of administrative and service-oriented functions to ensure that the needs of the residents are met and that quality services are provided throughout the program.
- Perform other duties as directed by the CPO.
Required Education and Experience:
- Master's Degree in Social Work required, LMSW/LCSW required, SIFI preferred.
- Eight years of supervisory experience required.
- Ten years of experience working in the field of social service with significate experience working in residential services such as emergency shelter, transitional housing or supportive housing.
- Demonstrated experience in program supervision, clinical oversight, outcome measurement and fiscal management.
- Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision.
- Must have initiative, the ability to work well under pressure, including in crisis situations and the ability to work both independently and as part of a team Excellent computer skills, with good knowledge of Microsoft suite, Excel and comfort working with databases such as CARES.
- Excellent writing and people skills, with an ability to partner with a dynamic leadership team.
- Personal qualities of integrity, credibility, and commitment to the mission of Lantern Community Services.
- Excellent knowledge of mental health, substance use, medically compromised and chronically homelessness population
- Bilingual (English/Spanish) preferred.