Program Director

Job Type

Full Time




307 West 38th Street
New York
New York
United States


The IDUHA IPA is a start-up organization comprised of 21 of New York City’s most innovative, community-based human services agencies. IPA member agencies have a long history of working together starting with the AIDS epidemic in the 1980s. IDUHA’s treatment network is bolstered by our members’ broad-based capacity to successfully address the social determinants of health for individuals with complex medical, behavioral, and long-term care needs that drive high-volume, high-cost healthcare interventions. Our member agencies are united in their commitment to designing a collaborative system that enables and empowers individuals to live healthier lives, stay out of the hospital, secure and maintain housing, and avoid preventable health crises.

IDUHA has a multi-year Behavioral Health Care Collaboration (BHCC) grant from New York State to develop the infrastructure necessary to offer value-based, clinically integrated services to Medicaid Managed Care enrollees. In the next few years, IDUHA will leverage this funding, along with the synergies and best practices of our member agencies, to stand up a premier, 21st Century health care organization dedicated to improving the quality of care for low-income New Yorkers with serious behavioral health disorders through strategic collaboration with other sectors of health care and human services. As a result of our BHCC designation, the IDUHA IPA is well positioned to expand the breadth of participating providers and services in the near future based on service delivery opportunities from plans, PPS, ACOs, and health care networks.

The IDUHA IPA network of community-based organizations promotes access to life saving services, increases engagement and retention in care, and advances the dignity and wellbeing of marginalized populations across New York City. Member agencies provide the following services to address the needs of these complex populations:

• Care Management / Care Coordination

• Behavioral Health: Mental Health & Substance Use Counseling, Syringe Exchange, Opioid Treatment, Overdose Prevention

• Prevention Services: Food / Nutrition, Education, Wellness, Peer Support, HIV Prevention, Harm Reduction

• Other Social Determinants of Health Supports: Housing, Pre-vocational services, Supported Employment, Employment / Vocational Services, Legal Services

• Medical: Primary Care, Dental Care, Pharmacy, HIV Services


The IDUHA Program Director is a new, strategic leadership position with the unique opportunity to define and implement innovations to drive true value for health care plans and ultimately for tens of thousands of New Yorkers.

Essential Duties and Responsibilities: The Program Director will work closely with and report to the Executive Director in support of the IPA’s end goals of:

• Developing population-focused behavioral health interventions to help plans improve quality metrics and reduce costs

• Identifying service innovations that improve population outcomes

• Improving quality network-wide through Continuous Quality Improvement programs that are data-driven

• Bolstering outcomes with provider training on evidence-based practices

• Increasing efficiencies and cost savings across the IPA network through consolidated administrative functions such as billing and credentialing

• Equipping IPA network providers to offer value-based services through access to quality data and analytics

Given that this is an “all hands on deck”, start-up environment, the Program Director will engage other staff and consultants, as needed, to fulfill the role’s responsibilities. Representative responsibilities include (though may not be limited to these as the organization grows):

• Supporting the design, development, implementation, and ongoing maintenance of this complex, start-up organization company

• Working with the team to grow relationships with payers, as well as members and other providers, related to the

IPA’s goals

• Developing, implementing and managing service contracts with managed care plans and other payers that will

include leading the IPA team in developing relevant initiatives, collaborations and innovative programs to ensure

financial success; serving as the point person coordinating with health care payers, the IPA and member agencies,

other health care providers, vendors and legal counsel

• Supporting the team to identify strategic new opportunities and partnerships to enhance the provision of

behavioral health services

• Leading implementation of detailed project workplan(s) and timeline(s)

• Oversee network support and management including quality and compliance, member requests, surveys,

documents, and contributions

• Leading the team in preparing, reviewing and ensuring the accuracy and timeliness of data, reports, and

documentation required by agreements or contracts, including statistical information for both IPA management

and payer use as well as tracking of financial performance of contracts.

• Analyzing and interpreting data to evaluate program results, effectively communicating results to partners and

setting up necessary action plans

• Leading quality management initiatives and activities of the IPA including quality assurance, control and


• Referring to and supporting compliance with the IPA’s organizing documents including the operating and

participating provider agreements and any other agreements

• Leading and executing communications strategies to support program goals and awareness, including with team,

board, member agencies, consultants, vendors, payers, government partners, elected officials and community


• Overseeing the development and distribution of communication, marketing, educational and other materials

• Facilitating external meetings with payers, funders and government agencies, including conferences as required

• Staying abreast of regulatory policies that may impact the program and make recommendations for change, as


• Leading IPA team’s efforts to recruit consultants, vendors, employees/interns and new members

• Providing management and mentorship to the Program Manager

All employees must:

• Ensure all IPA and client files are kept in compliance with federal, state, city law and IPA’s and payer’s standards

• Comply with any and all Federal, State, City and IPA security and privacy polices intended to protect the security

and privacy of individually identifiable health information and maintain client confidentiality

• Immediately report to Executive Director any: monitoring visits or payer/funder events; significant events; any

incident that might subject IPA to liability


• MSW/LCSW, RN or other Masters-level (e.g., counseling, psychology) clinical degrees; MPH/MPA

• Minimum of seven years working in human services, health care, or related field preferred

• Minimum of three years required of a proven project management track record with successful implementation of

complex programs

• Experience leading teams

• Experience with clinical quality, compliance, and contracting between healthcare providers, managed care plans,

and/or other healthcare payers preferred

• Knowledge of current health care delivery systems and managed care as well as familiarity with OMH, OASAS, and

DOH service system including Value-Based Payment arrangements and other relevant programs

• Experience with data management, data analytics, database development (i.e., Excel, Access, etc.), interoperability

between data systems, and file security

• Familiarity with all or some of the following: health information technology, regional health information

organizations, funder-based data systems (e.g., AIRS, CAIRS, eShare, etc), government health information systems

(e.g., PSYCKES), and/or care management data systems or electronic medical record systems

• Expertise in Microsoft Office, especially Excel and PowerPoint

• Passion for and exposure to our most vulnerable populations, particularly those with chronic illnesses

• Comfort operating in a fast-paced environment

• Ability and willingness to work overtime and on weekends, as required


Project Management

o Execution Excellence

o Results and Outcomes Focus

o Creative, Efficient Problem-Solving and Complex Decision-Making

o Adaptability and Flexibility

o Cost and Budget Management

o Independence, Resourcefulness, and Innovation

o Ability to Track, Manage, and Report on Multiple, Diverse Work Streams

o Ability to Create Connections across Programs


o Strategic and Analytical Thinking

o Ability to Create Concrete Plans despite Ambiguous Situations

o Ability to Inspire Others to Act and Hold People Accountable

o Ability to Value and Synthesize Diverse Perspectives

o Team Building

o Effective Delegation

Communications and Interpersonal

o Collaboration

o Facilitation

o Public Speaking and Presentation Abilities

o Written Communications

o Relationship Development and Community Networking

o Negotiating and Influencing

o Ability to Advocate and Educate

o Sensitivity to Cultural Diversity

Professional Level


Minimum Education Required

Master's degree

How To Apply

Interested candidates should send an email with your resume and a cover letter describing your interest and “IPA Program Director Applicant” in the subject line to