Resident Manager (Tower Hotel)

Job Type

Part Time




San Francisco
United States






Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. S/he must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.



On-call; Nonexempt


North Beach neighborhood, San Francisco


On-call Monday-Friday 5 p.m.-8 a.m.

On-call Saturday and Sunday (24 hours)


Hourly wage for actual time worked plus a Single Room Occupancy unit

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 29 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.


General Job Responsibilities:

  • Perform nightly security check on building floors and lock up common areas as needed/or in case of an emergency
  • Approximate time to perform nightly duties per day: 45 minutes – 1 hour
  • Separate recyclables, compostable, and landfill trash when needed
  • Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outrage, serious injury, medical emergency
  • Report all maintenance related issues
  • Log and document serious events on incident reports to Property Manager
  • Respond to tenant complaints in a reasonable time manner
  • Report any graffiti on both interior and exterior side of the building to Property Manager
  • Log activities daily and occurrence including date, time, and what happened that day or no incidents
  • Respond to all telephone calls, otherwise, return calls in a timely manner
  • Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate
  • Along with Property Manager, attend resident meetings a minimum of once per year
  • Required to reside in resident manager unit and stay every night while on duty
  • Clean building entrance, hallway, and community area when needed
  • Other duties as assigned (e.g. Deliver paper rolls to residents on a monthly basis)

Knowledge, Skills, and Experience:

  • Commitment to respond to all cell phone/pager calls within ten minutes
  • Commitment to be at property site within thirty minutes of being notified of any building emergency
  • Willingness to do varied tasks
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Good written and verbal communication skills
  • Act in a pleasant, professional, and calm manner
  • Ability to work under stressful circumstances


Minimum Qualifications:

  • Bilingual in English and Chinese
  • Excellent interpersonal skills and ability to work with diverse ethnic groups
  • Sensitivity to issues facing low-income tenants
  • Good judgment and problem-solving skills


Preferred Qualifications:

  • Prior experience as resident manager
  • Familiarity with affordable housing projects

Professional Level

None specified

Minimum Education Required

No requirement